Resolve cases that once required escalation in the tools you already use, and capture insights that improve support beyond each case. No data migration. Live in weeks.
Most support AI was built for known answers. Your hardest and most expensive cases don’t have one. They have to be investigated, diagnosed, and worked through to resolution.
Deflect routine work, accelerate complex cases, and help every support expert accomplish more, so cost to serve falls as you grow.
Grounded in each customer’s product, configuration, and case history. When a case needs real computation, Mosaic runs the work in a safe workspace and tests the fix first.
Automatically spot recurring issues, get the right team on them early, and turn every resolution into knowledge that prevents future cases.
Troubleshoot and resolve complex issues in self-service.
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96% of 3,000+ self-service sessions ended without a case
Send every case to the right place with full context.
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Retired a daily escalation meeting once handoffs carried full context
Give every rep the context, tools, and guidance of your best engineer.
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30% faster case handling across a 500+ person frontline team
Find and close knowledge gaps from solved cases.
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Article drafting went from 20 minutes to 4 per article
Surface the right insights and route them to the teams that can act.
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4 hours a week of manual report building eliminated
Score every case, human or AI.
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650 QA evaluations a month on one product line, under 5% variance
Connect your systems once, then build agents for any workflow on one shared framework. Every agent uses the same data, integrations, and controls, so you can expand without adding another point solution.
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Your case data, docs, and history made usable for AI, with no migration and no developer resources.
“We scaled our Mosaic AI deployment from production pilot to full adoption across multiple business units in under 10 weeks.”
“We see plenty of opportunities where it’s going to help us streamline our customer interactions and make us more efficient and effective.”
“We have been able to scale and keep up with the demands without having to add a significant amount of headcount. With basically the same size team we had last year, we’ve made improvements.”
We analyze your real case data, at no cost, to find where time, effort, and spend accumulate, what can be automated, and how much it would lower your cost to serve.
You get a live environment built for your top use cases, running on your own systems, using your own case history. You see the result before you sign anything.
Deployed on top of Salesforce, Zendesk, and the rest of your stack. No migration, no developer resources, deployment expertise included.
See how Mosaic protects your data with enterprise-grade security, access controls, and encryption. Review our compliance standards, policies, and monitoring practices in our Security & Trust Center.
Mosaic AI is an AI platform for enterprise technical support teams. It connects customer, product and case context across your existing systems, so AI can resolve routine requests, investigate complex cases and escalate with full context when engineering needs to step in.
Customer service AI is built to match questions to answers that already exist. Technical cases often have no existing answer. They depend on the customer's product, configuration and case history, and many end up with engineering. Mosaic AI pulls that context together to investigate the issue, resolve it, or escalate with everything engineering needs.
Yes. Mosaic AI runs on top of Salesforce, Zendesk, ServiceNow, Jira, Confluence, Slack and 100+ other systems. There's no data migration and no need to replace your help desk. Explore integrations to see supported systems and workflows.
Every answer is grounded in your connected customer, product and knowledge data, and it cites its sources. You control what each agent can access and do, add approval steps or human review where you need them, and roll back to any previous version. See how AI governance works in Mosaic AI.
Mosaic AI covers the full case lifecycle on one platform: self-service, triage and routing, investigation, knowledge creation, insights and quality scoring. Connect your systems once, and every agent shares the same data and controls. Agents are built in our Agent Builder around your SOPs and runbooks, with no code needed.
Most teams go live in weeks, without developer resources. Our team handles deployment and our AI experts configure agents around your SOPs, runbooks and approval rules.
Yes. We start with a free analysis of your case data and workflows. Then we build a live environment for your top use cases, running on your own systems and case history. You see the results before you sign anything.
We’ll analyze a sample of your real cases, identify where Mosaic AI can have the greatest impact, and show how it would work in your current support stack.
