5-day proof of value

Bring us your hardest support cases.

We will prove what Mosaic can automate in five days.

We shadow a real case from your support operation before pitching anything. By Day 5, you have a business case built on your own data not a vendor projection. No commitment until you see the results.

Book a discovery callNo prep. No commitment.

What to expect from the shadowing session

Time

60 minutes

One session, live or video.

From your team

1 Support Engineer

Any frontline rep works.

Facilitated by

Mosaic Value Consultant

We run it. No prep required.

You receive

AI Opportunity Report

Process maps + opportunity model.

Why pilots stall

Most pilots do not fail at the demo. They fail after.

That's why Mosaic AI takes a different approach.

The Mosaic approach

The old way

A 5-day proof of value with a defined outcome.

Defined start. Defined end. Long enough to prove it, short enough that it does not become a second job.

Pilots drag on for months with no defined end.

The launch date slips, the internal team inherits the work, and by the time leadership asks about ROI you are still implementing.

We run on your real cases, in your real environment.

No sandbox. No staged data. You see it work before anyone mentions a contract.

Vendors demo on their data, not yours.

You see what the software can do in a controlled environment. You do not see what it does for your team.

We own the implementation end to end.

Your team spends a couple of hours. We handle the connection, diagnosis, and configuration.

You inherit the implementation as a project.

Configuration, data work, and tuning fall on your team. The vendor hands you the software and hopes you make it work.

Your business case is built from your own support data.

We shadow a real case to quantify the savings AI can deliver. Your CFO sees what we see.

ROI projections are based on vendor assumptions.

Business cases are built on industry benchmarks or best-case scenarios. Your CFO sees a guess.

Day 5 is built to reach a decision.

Move forward with confidence, or walk away clean. No open questions, no obligation.

Pilots end in "let's circle back."

Nothing gets decided. The project stalls. You have spent months with nothing to show leadership.

Before the pilot

We watch before we build.

Most vendors skip straight to the pitch. We start by understanding exactly how your support runs. The shadowing session is where we map the opportunity before anyone mentions a contract.

145 minutes

Discovery call

Tell us about your support org. We will tell you if and how we can help.

260 minutes

Shadowing session

We follow a real ticket from start to finish with one of your engineers — mapping every system, handoff, and minute lost in your real environment.

348 hours

AI Opportunity Report

A workflow map and a first view of where AI creates the greatest impact grounded in what we observed, not assumed.

4If the fit is there

Scoped pilot

We scope a 5-day proof of value to prove the opportunity quantitatively. You agree to scope before anything starts.

minutes

How the 60-minute session runs

Most of the hour is your engineer working a real ticket. We observe.

5 minContextTell us about your support org.

40 minLive walkthroughA real ticket, start to finish, in your real environment — not a demo.

10 minFriction mappingWe flag where time is spent or lost.

5 minWrap upConfirm timing for the readout and whether leadership joins the debrief.

The deliverable

Your AI Opportunity Report, in 48 hours.

Within 48 hours of the session you receive two documents, built from what your engineer told us — not industry averages.

Visual · shareable

Before-and-after process maps

Before4.2h / case

New ticket→Search 5+ sources→Ask a senior eng→Manual write-up→Resolve

After · with Mosaicminutes / case

New ticket→Mosaic drafts cited reply→Engineer verifies→Resolve

—Your current workflow, with friction points, manual steps, and tool switches called out explicitly.

—The same workflow with Mosaic agents overlaid, showing exactly where AI steps in.

—Longer-term opportunities flagged separately to keep immediate focus clear.

Detailed writeup · for leadership

AI Opportunity Report

A plain-language summary of friction points, in your engineer's words.

A cost model showing time lost today, translated into annualised cost for your team size.

A recommended starting point for your proof of value: specific systems, use cases, and success criteria.

A map of where your support knowledge lives and which sources are reachable natively vs. require migration.

Illustrative · at a glance
In a shadowing session with a mid-market B2B SaaS company running an 85-person support team, we found:

4.2h

Time lost per engineer per week across 5+ disconnected sources.

~$740K

Annualised cost of lost time across an 85-person team.

Mosaic use cases prioritised for the proof of value.

Every figure in your readout comes from what your engineer told us — not industry averages. That specificity is what makes the business case credible to your leadership.

Proof at scale

What a 5-day pilot looks like at scale.

"We scaled our Mosaic deployment from production pilot to full adoption across multiple business units in under 10 weeks. The team achieved a 39% reduction in the cost to resolve a support case in the first 90 days."

Greg Richards

President and GM, AssetWorks

92 %

CSAT Score achieved

Customers get fast, accurate answers every time. Support teams consistently delivers the quality of experience that earns top marks.

43 %

Reduction in internal tickets

Repetitive internal requests minimised by automating answers and streamlining knowledge delivery.

20 %

Fewer internal support articles

Automating repetitive SaaS workflows reduces redundant documentation overhead.

Frequently Asked Questions

Quick answers about the shadowing session and the 5-day pilot. Have another question?

What does shadowing session actually involve?

We join a live support session with one of your engineers and follow a real ticket from first contact to resolution. We observe every system your team touches, every handoff between people, and every step where time is spent or lost. The session takes 60 minutes. Your engineer runs it exactly as they normally would — we observe, ask clarifying questions, and take notes. You don't need to prepare anything in advance.

What resources do we need to provide?

One engineer and 60 minutes of their time for the shadowing session. We handle the rest. For the 5-day pilot, we'll need read access to 3–5 systems and a point of contact to validate our findings on Day 4. There is no heavy IT involvement, no migration, and no data work required from your team.

What does the Day 5 business case include?

A cost-to-resolve analysis built from your ticket data, a quantified opportunity sizing across deflection and handle time, a realistic ROI timeline based on your environment, and an executive brief formatted for your CFO or AI committee. Everything is built from what we observed and measured in your operation — not industry benchmarks or vendor projections.

Is there any cost for the shadowing session or pilot?

No. The shadowing session and the 5-day proof of value carry no upfront cost. We invest the time because we only move forward when the fit is clear for both sides. You pay nothing until you see the results and choose to proceed.

What happens after Day 5?

You receive the business case and make a decision. If you want to move forward, we scope the initial deployment together — typically starting with Rep Assistant — and go live within weeks. If you decide not to proceed, you keep the business case and the workflow maps. No obligation, no follow-up pressure.

Can we run this while evaluating another vendor?

Yes. The shadowing session and pilot are designed to run independently of any other evaluation you're conducting. If you're mid-implementation with Agentforce or another platform, Mosaic AI integrates with it rather than replacing it — so there's no conflict. Many customers begin evaluating Mosaic AI precisely because another rollout stalled or underdelivered.

See how Mosaic AI’s context-aware platform moves with your workflow

See how data, technology, and partnership come together to drive real results.

See how data, technology, and partnership come together to drive real results.

Bring us your hardest support cases.

What to expect from the shadowing session

Most pilots do not fail at the demo. They fail after.

We watch before we build.

Your AI Opportunity Report, in 48 hours.

What a 5-day pilot looks like at scale.

Ready to see what we find in your environment?

Frequently Asked Questions

What does shadowing session actually involve?

What resources do we need to provide?

What does the Day 5 business case include?

Is there any cost for the shadowing session or pilot?

What happens after Day 5?

Can we run this while evaluating another vendor?