AI Shadowing Session

What would we find in 60 minutes with your support team?

Most support AI is retrofitted from B2C. We observe how your team actually works, map where time is lost, and deliver a cost model and AI opportunity report in 48 hours. No prep. No commitment.

60 minOne session

No prepRequired

48 hrReadout delivered

No costTo assess fit

Book a shadowing session

No commitment until fit is confirmed on both sides.

The problem

AI pilots fail when they start with a demo, not your data.

Most vendors show you a sandbox. We show you your numbers.

Without a shadowing session	With a Mosaic AI shadowing session
You buy based on vendor claims	You evaluate on your own ticket data
Pilot scope is set by the vendor	Pilot scope targets your highest-friction step
ROI is projected, not grounded	Cost model built from what your engineer told us
You discover misfit 90 days in	Fit is confirmed before any commitment
Leadership asks for a business case you can not build	You walk in with a credible business case already written

How it works

What happens in 60 minutes.

One engineer. Their normal tools. One Mosaic facilitator. No script.

0–10 min

Context and ticket queue

We start with your current ticket volume, team structure, and the two or three case types that take the most time to resolve.

10–40 min

Live ticket walk-through

Your engineer resolves two or three real cases while narrating their process. We map every step, every tool switch, every knowledge gap.

40–55 min

Knowledge source audit

We identify where your knowledge lives and whether it is in a form Mosaic AI can reach natively or requires a data pipeline.

55–60 min

Wrap and next steps

We confirm what we observed and explain what the readout will include. You receive it within 48 hours.

The 7 areas we always cover

Ticket arrival and triage

Resolution steps and tool switches

Finding and applying knowledge

Escalation triggers

Documentation gaps

Bug logging and product loops

Ticket close and follow-up

Your evaluation timeline

How this fits in.

The shadowing session is step one of your evaluation, not a sales call. Here is what follows.

Step 1

Shadowing session

60 minutes with one engineer. No prep required.

Step 2

Readout delivered

Process maps, cost model, and prioritised use cases within 48 hours.

Step 3

Proof of value scoped

We design a PoV targeted at your highest-friction step, not a generic demo.

Step 4

Decision support

You walk into your vendor evaluation with a baseline grounded in your own environment.

✓ No upfront cost to assess fit

✓ No commitment until you see value

✓ Executive business case included

See how Mosaic AI’s context-aware platform moves with your workflow

See how data, technology, and partnership come together to drive real results.