Assist

Unlock AI support automation ROI

By making self-service smarter and more reliable, Mosaic AI helps companies reduce support tickets with AI, free up agents for complex cases, and consistently achieve their goals to improve CSAT with AI.

Eliminate busy work

Free reps to focus on what matters.

Protect SME time

Reduce low-value escalations.

Accelerate rep onboarding

Get new reps productive — fast.

Ensure accuracy and consistency

Find trusted answers, every time.

AI that delivers results, not promises

With an AI assistant purpose built for support teams, Mosaic AI enables reps to focus on what really matters.

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77%

Increase in number of tickets handled

When routine tasks are automated, your team can handle more cases—and dedicate their expertise to the complex issues that drive real impact for customers.

33%

Fewer internal Slack questions

AI assistant for support teams surfaces accurate answers instantly, so reps rely less on back-and-forth with internal subject matter experts.

35%

Increase in support rep capacity

Mosaic AI’s Assist helps support teams work smarter by automating their repetitive tasks and freeing reps to focus on more complex cases for customers.

The agentic advantage: Contextual AI for productivity

Assist delivers faster resolutions and stronger customer experiences, all from a single tool within the Mosaic AI platform.

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Unified knowledge, instantly accessible

Mosaic AI acts as an AI knowledge assistant for support teams, delivering the right information in one simple interface, embedded where they work. No more tab-hopping or chasing down subject-matter experts.

Automated workflows and improved productivity

Assist takes on the repetitive work that slows reps down—ticket summaries, drafting and refining emails, generating handoff notes, creating action items, even rephrasing or translating responses.

Smarter insights for reps, clearer visibility for managers

Surface what matters most: sentiment shifts, customer themes, and quality signals. Assist flags knowledge gaps, recurring issues, and automation opportunities—bringing contextual AI for enterprise support into daily operations.

An AI-native platform

Assist is embedded in the Mosaic AI Platform—a unified environment built for customer-facing teams. This is why we outperform generic assistants and point solutions like Zendesk AI, Salesforce Agentforce, and Microsoft Copilot in a complex B2B environment.

Instead of layering AI onto existing software, you get an AI-native platform designed for the people behind the tickets—and the leaders guiding them.

One interface to manage knowledge, automation, and analytics.

Pinpoint control over integrations and data access.

Governance built in from day one.

Context you can trust

Mosaic AI securely connects your existing stack—Salesforce, Zendesk, Slack, Confluence, Snowflake, SharePoint, Google Drive, and more—into a single assistant that employees can rely on.

Retrieval-Augmented Generation (RAG)Ensures responses are grounded your company’s data and always accurate.

Built-in governanceLets you decide what stays internal and what’s safe to share with customers.

One source of truthEnsures every rep works from the same reliable knowledge base.

The Mosaic AI platform in action

Discover our products and see how Mosaic AI helps you work smarter and deliver great customer experiences.

The Mosaic AI platform in action

Discover our products and see how Mosaic AI helps you work smarter and deliver great customer experiences.

Integrations

Quickly and securely integrate the tools your teams already use, from CRMs and help desks (Zendesk, Salesforce) to knowledge bases (Confluence, Google Drive) and internal chats (Slack, Teams). Our wide range of connectors ensures we build a complete Customer Context Model with minimal effort and maximum security.

Customer Context Model

We transform your siloed data into a unified, AI-ready context model, ensuring it is structured, enriched with customer context, and immediately usable by AI agents. By securely connecting all sources across the customer journey, we ensure every AI support assistant and automation acts on a single, trustworthy source of truth—eliminating guesswork and delivering accurate, cited answers powered by generative AI for support.

Product Modules

With seamless integrations, a single customer context model, and out-of-the-box modules, we turn scattered information into actionable insights and automated impact.

Assist

Self Service

Knowledge

Intelligence

Frequently Asked Questions

Get quick answers to your questions. To understand more, contact us.

What performance metrics can Mosaic AI’s Assistant improve for support teams?

Mosaic AI improves resolution time, onboarding speed, knowledge accuracy, and overall agent productivity.

How does Mosaic AI integrate with Salesforce, Zendesk, Slack, and Confluence?

Mosaic AI connects securely to 100+ enterprise tools, unifying scattered data into a single assistant that employees can use instantly.

What is Agentic AI and how is it used in support workflows?

Agentic AI automates multi-step processes—from analyzing tickets to escalating cases—enabling faster and more accurate customer responses.

How do teams prepare employees to work with AI assistants?

Reps adopt AI faster when playbooks and SOPs are embedded into workflows; Mosaic AI also reduces training time by up to 50% with built-in enablement.

Why is Mosaic AI the world’s first AI-native platform for B2B support teams?

Mosaic AI was built from the ground up for support leaders, consolidating AI use cases in one platform instead of layering AI onto existing software.

See how data, technology, and partnership come together to drive real results.

See how data, technology, and partnership come together to drive real results.

See how data, technology, and partnership come together to drive real results.

The AI Assistant for Support Teams: Built on enterprise context

Unlock AI support automation ROI

Eliminate busy work

Protect SME time

Accelerate rep onboarding

Ensure accuracy and consistency

AI that delivers results, not promises

The agentic advantage: Contextual AI for productivity

Unified knowledge, instantly accessible

Automated workflows and improved productivity

Smarter insights for reps, clearer visibility for managers

An AI-native platform

Context you can trust

The Mosaic AI platform in action