Knowledge

The continuous loop of AI knowledge management

The Mosaic AI platform brings a proactive approach to AI knowledge management. Every interaction becomes fuel for smarter content, enabling you to capture, improve, and share knowledge faster than ever.

Cluster tickets into recurring topics

Proactively identify knowledge gaps.

Generative knowledge updates

AI drafts new content to fill gaps.

Experts review, approve, and publish

Keep humans in the loop.

Reduce ticket volume

KB updates enhance Self Service.

AI that delivers results, not promises

By identifying and filling critical knowledge gaps with insights from real support tickets, Mosaic AI ensures every resolution improves the overall customer experience.

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800+

Support articles generated

AI-generated and enriched articles scale content creation automatically, keeping knowledge fresh and complete.

17pt

Increase in team collaboration within six months

Shared access to verified knowledge boosts alignment and efficiency across teams.

25h+

Hours saved per week through automation

Automating repetitive SaaS workflows with AI frees up hours each week for higher-impact work.

How knowledge enrichment for support fuels your organization

Traditional knowledge bases are static and quickly outdated. Mosaic AI’s knowledge capability makes your content living, learning, and continuously improving.

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Proactive, generative AI knowledge updates

Mosaic AI analyzes solved tickets, clusters recurring problems, and identifies where content is missing. For these gaps, the system drafts new KB articles or enriches existing ones, pulling from ticket data, FAQs, and conversation history.

Knowledge enrichment for support and accuracy

Go beyond simple retrieval. Mosaic AI performs knowledge enrichment for support by automatically applying structure, metadata, and relevance scoring to every piece of content.

Insights driven by ticket summarization

Automated ticket summarization accelerates the validation process and ensures new content is always based on the most current, real-world customer issues.

100+ secure integrations, one unified source of truth

Mosaic AI connects to 100+ enterprise systems—Salesforce, Zendesk, Slack, Confluence, SharePoint, Snowflake, and more—bringing AI for SaaS knowledge management and Q&A into every workflow.

Context you can trustRetrieval-augmented generation (RAG) ensures answers stay grounded in verified company data.

Built-in governanceFine-grained controls determine what stays internal and what can safely surface externally.

One source of truthEvery team works from the same reliable, enriched knowledge base—driving consistency and confidence across every interaction.

AI knowledge management that powers everything

Mosaic AI’s knowledge capability works seamlessly with the rest of the platform—from AI-powered search and agent assist to analytics and proactive insights. Instead of juggling point solutions, you get a unified system where all AI knowledge management drives consistent outcomes across every channel.

AI knowledge management that powers everything

Integrations

Quickly and securely integrate the tools your teams already use, from CRMs and help desks (Zendesk, Salesforce) to knowledge bases (Confluence, Google Drive) and internal chats (Slack, Teams). Our wide range of connectors ensures we build a complete Customer Context Model with minimal effort and maximum security.

Customer Context Model

We transform your siloed data into a unified, AI-ready context model, ensuring it is structured, enriched with customer context, and immediately usable by AI agents. By securely connecting all sources across the customer journey, we ensure every AI support assistant and automation acts on a single, trustworthy source of truth—eliminating guesswork and delivering accurate, cited answers powered by generative AI for support.

Product Modules

With seamless integrations, a single customer context model, and out-of-the-box modules, we turn scattered information into actionable insights and automated impact.

Assist

Self Service

Knowledge

Intelligence

Frequently Asked Questions

Get quick answers to your questions. To understand more, contact us.

How does AI enhance knowledge management in support?

AI unifies knowledge silos, proactively surfaces answers, and ensures employees always have the right information at the right time.

What are the specific ways AI improves information retrieval and access within knowledge management?

Mosaic AI provides instant search via browser extension, Slack, and Help Center integrations, making knowledge retrieval seamless.

How does AI contribute to content creation, organization, and maintenance?

AI identifies gaps, creates summaries, and automates tagging and enrichment while allowing experts to validate updates.

What benefits does AI bring to personalization within knowledge management?

AI tailors responses for different teams and customers, ensuring accurate, contextualized knowledge delivery.

How does AI improve efficiency and automation in workflows?

By automating repetitive tasks like tagging, call notes, and FAQ updates, AI frees up time and speeds up ticket resolution.

See how data, technology, and partnership come together to drive real results.

See how data, technology, and partnership come together to drive real results.

See how data, technology, and partnership come together to drive real results.

AI Knowledge automation for support teams:Transform knowledge into a self-improving system

The continuous loop of AI knowledge management

Cluster tickets into recurring topics

Generative knowledge updates

Experts review, approve, and publish

Reduce ticket volume

AI that delivers results, not promises

How knowledge enrichment for support fuels your organization

Proactive, generative AI knowledge updates

Knowledge enrichment for support and accuracy

Insights driven by ticket summarization

100+ secure integrations, one unified source of truth

AI knowledge management that powers everything