Customer Intelligence Platform for B2B Support

Q: What is the Mosaic AI platform and how does it work?

Mosaic AI connects to your existing tools and automates support workflows through AI agents, powered by the Customer Context Layer that enriches and structures your data.

Q: How does AI reduce time-to-resolution and agent load?

Mosaic AI automates repetitive workflows, suggests contextual replies, and routes cases intelligently—reducing agent workload and speeding up responses.

Why it works:Your data, cleaned and connected before AI ever touches it

Resolving technical issues requires more than a knowledge base. AI needs the full customer, product, and support context to investigate and take the right action.

Unify customer context

Connect customer, product, and support data from across your existing systems into one complete view.

Structure it for AI

Proactively clean, enrich, and organize information so AI has reliable context instead of raw data.

Power every AI action

Give every assistant, agent, and workflow the same trusted understanding of every customer and case.

Built to grow with your business

Mosaic AI’s Customer Context Model powers AI assistants, agents and insights tailored to your tools. It handles complex workflows across the entire customer journey.

Signal intelligence

Pulls in customer and product signals as they happen and makes sense of them.

Learning loops

Learns from every outcome, so its recommendations keep getting better.

Adaptive AI

AI that adjusts to different teams, industries, and customers.

From first touch to resolution, automation that lowers cost to serve

One platform for AI that works across the entire support lifecycle, helping customers, supporting agents, and reducing future support demand.

Resolve complex cases faster

Assist gives agents grounded answers, drafted replies, and next steps right inside their existing tools.

Resolve issues before they become cases

Self-Service resolves customer issues and gathers context, so fewer ever reach your team.

Catch problems before they spread

Intelligence surfaces sentiment shifts, churn risk, and product trends from every case.

Stop answering the same question twice

Knowledge turns resolved cases into fresh articles that close documentation gaps.

Put repetitive work on autopilot

AI Workflows run no-code agents that spot risks and trigger the right actions.

Lower cost to serve without lowering the quality of support

Mosaic AI turns your support function from a cost center into a driver of growth.

30–50% increase in operational efficiency

Faster resolution and fewer escalations

Boost CSAT/NPS with accurate responses

Identify patterns for churn and growth

Integrations

Seamless connections to your existing stack.

Mosaic AI connects natively with tools like Zendesk, Salesforce, Slack, Confluence, and Jira, pulling in everything from across the tools your team already uses.

We work where your teams already live, connecting to your existing stack.

Bi-directional syncs keep data fresh and contextual at all times.

Customer Context Model

Mosaic AI's proprietary customer context model structures, cleans and enriches your data offline, making it immediately usable to power AI assistants, agents, insights and workflows.

Product Modules

Intelligent, out-of-the-box applications drive AI for support automation and strategic value. Our four core products—Assist, Self-Service, Intelligence, and Knowledge—work together seamlessly, powered by the context model, to enable your teams to accelerate resolutions and improve customer experience.

Proven impact. In their words.

From case backlog to streamlined operations, support leaders are transforming how they work with Mosaic AI. See how modern teams scale service quality with the team they already have.

Book a demo

“Mosaic AI has been a game-changer for our frontline teams. It’s not just about support, it’s about enabling every customer-facing role to be more effective.”

Rapid7

VP Global Support

“I was looking for a superpower, and we all agreed Mosaic AI would be one of our strategic pillars.”

Clarivate

VP of Global Customer Care

“We scaled our Mosaic deployment from production pilot to full adoption across multiple business units in under 10 weeks.”

AssetWorks

President and GM

“Not only did it cover what we needed out of the box, the vision was there. There’s so much more that we can do with the platform in the future that I’m very excited about.”

Point of Rental

SVP Global Customer Experience

Frequently Asked Questions

Get quick answers to your questions. To understand more, contact us.

What is the Mosaic AI platform and how does it work?

Mosaic AI is the only enterprise AI platform built for technical support. It powers AI to take the right action across the entire case lifecycle by bringing together the customer, product, and support context scattered across your existing systems.

How does Mosaic AI unify data across tools like Zendesk and Slack?

Mosaic AI integrates with 100+ enterprise apps, indexing and enriching content across platforms to provide unified, searchable context for every ticket.

How does AI reduce time-to-resolution and agent load?

Mosaic AI automates routine work, investigates and troubleshoots complex cases, and routes intelligently, so your existing team resolves more, faster.

What measurable ROI can support teams see?

Customers report measurable gains across key support metrics after implementing Mosaic AI. By automating repetitive workflows, accelerating case resolution, and enabling AI-powered self-service, teams have seen:

30–50% improvement in operational efficiency, driven by faster ticket handling and reduced manual effort
Up to 50% reduction in escalations, as AI proactively identifies at-risk cases and surfaces contextual answers before escalation occurs
20% decrease in internal support requests, as agents can independently find answers through unified search
Higher CSAT and resolution quality, with faster, more consistent responses powered by verified, contextual AI

Mosaic AI doesn’t just reduce workload, it compounds value across the support lifecycle, freeing teams to focus on complex, high-impact interactions.

See how Mosaic AI’s context-aware platform moves with your workflow

See how data, technology, and partnership come together to drive real results.

See how data, technology, and partnership come together to drive real results.

The AI platform that powers enterprise technical support

The AI platform that powers
enterprise technical support

Why it works:Your data, cleaned and connected before AI ever touches it

Unify customer context

Structure it for AI

Power every AI action

Mosaic AI doesn't stop at answers.

It works each case end to end,

and learns from every resolution.

Built to grow with your business

Signal intelligence

Learning loops

Adaptive AI

From first touch to resolution, automation that lowers cost to serve

Resolve complex cases faster

Resolve issues before they become cases

Catch problems before they spread

Stop answering the same question twice

Put repetitive work on autopilot

Lower cost to serve without lowering the quality of support

Power every case with AI built to take the right action.

Built different. Built for technical support.

Seamless connections to your existing stack.

Customer Context Model

Product Modules

Proven impact. In their words.

Rapid7

Clarivate

AssetWorks

Point of Rental

See how data, technology, and partnership come together to drive real results.

Frequently Asked Questions

What is the Mosaic AI platform and how does it work?

How does Mosaic AI unify data across tools like Zendesk and Slack?

How does AI reduce time-to-resolution and agent load?

What measurable ROI can support teams see?