Assist

AI copilot for support teams

Self Service

AI help desk for customers

Intelligence

AI analysis of customer signals

Knowledge

AI-powered knowledge automation

Integrations

AI that connects your support stack

Agent Builder

Automate repetitive work

See how data, technology, and partnership come together to drive real results.

See how Mosaic AI’s context-aware platform moves with your workflow.

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Assist

Assist delivers real-time, generative responses directly inside your support tools, helping support teams respond faster, reduce errors, and boost customer satisfaction.

Self Service

Mosaic AI powers intelligent self-service that resolves up to 30% of tickets automatically, using AI-generated answers grounded in your internal knowledge.

Intelligence

Mosaic AI continuously analyzes customer interactions to surface sentiment shifts, churn signals, and product feedback in real time.

Knowledge

Mosaic AI continuously clusters cases, spots emerging gaps, and produces fresh, AI-generated content so your knowledge stays complete and current.

Integrations

Mosaic AI integrates with tools like Slack, CRMs, ticketing systems, and knowledge bases—bringing all your customer data into one AI-ready platform.

Agent Builder

Mosaic AI’s Agent Builder empowers support leaders to automate repetitive work, reduce escalations, and scale team impact with an enterprise-secure, AI-native workflow platform.

Case Resolution

Resolve issues with intelligence

Knowledge Automation

Generate knowledge automatically

Case Intelligence

Turn raw case data into actionable insights.

AI Workflows

Save time, scale operations

See how data, technology, and partnership come together to drive real results.

See how Mosaic AI’s context-aware platform moves with your workflow.

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Case Resolution

Mosaic provides solutions for Sales and Support teams to B2B support teams, automating workflows and enhancing customer experiences.

Knowledge Automation

Turn every resolved case, Slack thread, or doc into structured, searchable knowledge—instantly.

Case Intelligence

Get AI-driven analysis of every case to spot patterns, root causes, and emerging issues.

AI Workflows

Deploy no-code AI agents to handle repetitive tasks across support, success, and ops.

Content Library

Customers

Help Center

Trust & Security

See how data, technology, and partnership come together to drive real results.

See how Mosaic AI’s context-aware platform moves with your workflow.

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Content Library

Browse expert insights, best practices, and updates from Mosaic AI.

Customers

See how leading B2B support teams power their operations with Mosaic AI.

Help Center

Access the Mosaic AI knowledge base.

Trust & Security

Learn how we protect your data with enterprise-grade security and compliance.

The Artificial Customer Intelligence Platform for B2B Support

Mosaic transforms scattered customer data into structured AI intelligence to power personalized support that continuously learns.

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True unified context:The power of support data enrichment

AI tools often connect to raw data, causing long processing times and unreliable outputs. Mosaic offers a different approach.

Unify and enrich data

Mosaic AI pre-processes your data offline, ensuring it’s structured, enriched, and immediately usable by AI agents.

AI data cleaning

AI data cleaning: Normalizes messy inputs across tickets, CRM notes, and Slack threads.

Account 360 scoring

Unifies signals across products, cases, and interactions for a complete view of every account.

Mosaic answers team questions

instantly, using an optimized context

model for accuracy and speed.

A strong foundation for customization and scale

Mosaic AI’s customer context model powers AI assistants, agents and insights tailored to your tech stack. It enables complex workflows across the customer lifecycle.

Signal intelligence

Real-time ingestion and synthesis of customer and product signals.

Learning loops

Continuous learning from outcomes to refine recommendations.

Adaptive AI

Context-aware intelligence that adapts across territories, verticals, and personas.

The more you support,the smarter you get

Every touchpoint feeds the platform — from self-service to case resolution to agent assistance to trend analysis — creating a virtuous cycle of learning and automation.

Assist

Smart suggestions help agents respond better.

Self Service

Bot solves issues and gathers context.

Intelligence

Insights drive product and process improvements.

Knowledge

Resolved cases inform new knowledge articles.

AI Workflows

Automated agents detect risks and trigger actions.

From reactive support to B2B SaaS Support insights

Mosaic transforms your support function from a cost center into a scalable driver of customer excellence.

30–50% increase in operational efficiency

Faster resolution and fewer escalations

Boost CSAT/NPS with accurate responses

Identify patterns for churn and growth

Power every interaction with Artificial Customer Intelligence

Mosaic delivers a unified, AI-powered foundation for SaaS support teams—connecting every ticket, tool, and conversation through a single layer of context and automation. It’s how modern support teams scale precision, not just headcount.

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Built different. Built for you.

Explore the AI-native platform that unifies your data, empowers your teams, and turns every customer interaction into a strategic advantage.

previowsnext
Integrations
Customer Context Model
Product modules
Integrations

Seamless connections to your existing stack.

Mosaic AI integrates natively with tools like Zendesk, Salesforce, Slack, Confluence, Intercom, and more — pulling structured and unstructured data from across your GTM systems.

No need to replace your current tools — we work where your teams already live.

Bi-directional syncs keep data fresh and contextual at all times.

Customer Context Model

Customer Context Model

Mosaic AI's proprietary customer context model structures, cleans and enriches your data offline, making it immediately usable to power AI assistants, agents, insights and workflows.

Product Modules

Product Modules

Intelligent, out-of-the-box applications drive AI for support automation and strategic value. Our four core products—Assist, Self-Service, Intelligence, and Knowledge—work together seamlessly, powered by the context model, to enable your teams to accelerate resolutions and improve customer experience.

Proven impact. In their words.

From ticket overload to streamlined operations, support leaders are transforming their workflows with Mosaic AI. See how modern teams are scaling service quality—without scaling headcount.

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“Mosaic AI has been a game-changer for our frontline teams. It’s not just about support—it’s about enabling every customer-facing role to be more effective.”

Rapid7

VP Global Support

 “I was looking for a superpower, and we all agreed Mosaic AI would be one of our strategic pillars.”

Clarivate

VP of Global Customer Care

"Mosaic has allowed our team to focus on more important tasks and has resulted in increased productivity and efficiency."

Monday.com

Customer Success Group Manager & Strategy Lead

“CSAT improved from 79 to 93, and time to resolve went from one week to 4-5 days. It dramatically reduced the noise and the time it takes to get an answer.”

Cynet

Director, Global Customer Support

"While other companies were presenting slideware, Mosaic is delivering useful Gen Al solutions today that are deeply ingrained with our employee workflows, highly accurate, and constantly delivering valuable insights."

Own

SVP Customer Support & Implementation

See how data, technology, and partnership come together to drive real results.

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Frequently Asked Questions

Get quick answers to your questions. To understand more, contact us.

What is the Mosaic AI platform and how does it work?

Mosaic AI connects to your existing tools and automates support workflows through AI agents, powered by the Customer Context Layer that enriches and structures your data.

How does Mosaic unify data across tools like Zendesk and Slack?

Mosaic AI integrates with 100+ enterprise apps, indexing and enriching content across platforms to provide unified, searchable context for every ticket.

How does AI reduce time-to-resolution and agent load?

Mosaic AI automates repetitive workflows, suggests contextual replies, and routes cases intelligently—reducing agent workload and speeding up responses.

What measurable ROI can support teams see?

Customers report measurable gains across key support metrics after implementing Mosaic AI. By automating repetitive workflows, accelerating case resolution, and enabling AI-powered self-service, teams have seen:

  • 30–50% improvement in operational efficiency, driven by faster ticket handling and reduced manual effort
  • Up to 50% reduction in escalations, as AI proactively identifies at-risk cases and surfaces contextual answers before escalation occurs
  • 20% decrease in internal support requests, as agents can independently find answers through unified search
  • Higher CSAT and resolution quality, with faster, more consistent responses powered by verified, contextual AI

Mosaic AI doesn’t just reduce workload—it compounds value across the support lifecycle, freeing teams to focus on complex, high-impact interactions.

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