Assist

AI copilot for support teams

Self Service

AI help desk for customers

Intelligence

AI analysis of customer signals

Knowledge

AI-powered knowledge automation

Integrations

AI that connects your support stack

Agent Builder

Automate repetitive work

See how data, technology, and partnership come together to drive real results.

See how Mosaic AI’s context-aware platform moves with your workflow.

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See our plans

Assist

Assist delivers real-time, generative responses directly inside your support tools, helping support teams respond faster, reduce errors, and boost customer satisfaction.

Self Service

Mosaic AI powers intelligent self-service that resolves up to 30% of tickets automatically, using AI-generated answers grounded in your internal knowledge.

Intelligence

Mosaic AI continuously analyzes customer interactions to surface sentiment shifts, churn signals, and product feedback in real time.

Knowledge

Mosaic AI continuously clusters cases, spots emerging gaps, and produces fresh, AI-generated content so your knowledge stays complete and current.

Integrations

Mosaic AI integrates with tools like Slack, CRMs, ticketing systems, and knowledge bases—bringing all your customer data into one AI-ready platform.

Agent Builder

Mosaic AI’s Agent Builder empowers support leaders to automate repetitive work, reduce escalations, and scale team impact with an enterprise-secure, AI-native workflow platform.

Case Resolution

Resolve issues with intelligence

Knowledge Automation

Generate knowledge automatically

Case Intelligence

Turn raw case data into actionable insights.

AI Workflows

Save time, scale operations

See how data, technology, and partnership come together to drive real results.

See how Mosaic AI’s context-aware platform moves with your workflow.

Book a demo
See our plans

Case Resolution

Mosaic provides solutions for Sales and Support teams to B2B support teams, automating workflows and enhancing customer experiences.

Knowledge Automation

Turn every resolved case, Slack thread, or doc into structured, searchable knowledge—instantly.

Case Intelligence

Get AI-driven analysis of every case to spot patterns, root causes, and emerging issues.

AI Workflows

Deploy no-code AI agents to handle repetitive tasks across support, success, and ops.

Content Library

Customers

Help Center

Trust & Security

See how data, technology, and partnership come together to drive real results.

See how Mosaic AI’s context-aware platform moves with your workflow.

Book a demo
See our plans

Content Library

Browse expert insights, best practices, and updates from Mosaic AI.

Customers

See how leading B2B support teams power their operations with Mosaic AI.

Help Center

Access the Mosaic AI knowledge base.

Trust & Security

Learn how we protect your data with enterprise-grade security and compliance.

Customer Experience & Strategy

Transform CX into a competitive advantage with Ask-AI and Google Cloud

How to build successful, contextual AI implementations for B2B customer support.
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All categories
Knowledge Management
Customer Experience & Strategy
AI Agents & Automation
Productivity & Enablement
AI Agents & Automation

What is natural language search? What customer-facing teams need to know

Discover what natural language search is and how NLP search technology transforms enterprise knowledge management. Learn implementation strategies and ROI metrics for B2B teams.
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Customer Experience & Strategy
AI Agents & Automation

What is generative AI customer support? What CX leaders need to know

Discover how generative AI customer support transforms CX operations. Learn implementation strategies, real-world use cases, and ROI metrics for B2B SaaS companies.
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AI Agents & Automation
Customer Experience & Strategy

What’s an AI Committee and Why Do You Need One?

Forming committees for strategic AI adoption helps companies stay organized and make well-informed decisions. In this article, we’ll explore what an AI steering committee is, why your organization needs one, and the steps to take to form one.
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How monday.com Uses Mosaic AI for Customer Support

Ask-AI has had an immediate impact on ticket handling time at monday.com, with teams seeing a 13.5% reduction in ticket handling time among its most-active Ask-AI users – a nearly tenfold jump compared to a 1.4% reduction for non-active users.
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AI Agents & Automation

What is Enterprise RAG? A CX leader's guide to Retrieval Augmented Generation (2025)

Learn what enterprise RAG is, how it works, and why it's the key to cutting resolution times, reducing AI hallucinations, and driving measurable CX ROI in 2025.
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Customer Experience & Strategy

What does it mean for a support team to be AI ready? A data-first framework

What does AI readiness mean for support teams? Discover the critical role of AI ready data and practical steps to prepare your team for AI.
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Customer Experience & Strategy
AI Agents & Automation

What is Agentforce? A deep dive into Salesforce's AI and how it compares to Ask-AI

How does Agentforce compare to platforms like Ask-AI? Get a breakdown of the key differences in strategy, integration, and ROI.
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What is AI knowledge management?

Discover how AI knowledge management transforms how B2B teams find, share, and use information. Learn implementation strategies, see real examples, and calculate ROI.
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AI Agents & Automation

The 7 top real-world workflows support teams are solving with AI in 2025

Real, tangible workflows that support agents and leaders are improving with AI today.
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Knowledge Management

The best knowledge base software for support teams that want more than just answers

Discover the best knowledge base platform that actually drives productivity, reduces tickets, and delivers measurable ROI for modern support teams.
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Knowledge Management
AI Agents & Automation

The Top Security Concerns to Keep in Mind When Integrating AI Into Enterprise Workflows

AI boosts support efficiency, but data privacy is crucial. Key steps include selecting secure partners, providing training, monitoring performance, and fostering a privacy-first culture for responsible AI use.
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The support leader's guide to agentic AI workflows

This guide provides a framework for support leaders to design, implement, and scale agentic AI workflows for measurable gains in efficiency and customer satisfaction.
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Knowledge Management

Rethinking knowledge management software in the age of AI

Your legacy knowledge management software is failing. Discover how AI-native platforms transform knowledge from a static library into a dynamic engine for CX and GTM growth.
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Knowledge Management

Should We Really Build Our Own Knowledge Management Platform In-house?

How to avoid the common pitfalls of building an in-house knowledge management solution.
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Customer Experience & Strategy

Security: What to Look for in Any AI Software Evaluation

What should be non-negotiable on your evaluation checklist, and what can you keep as a nice-to-have? Today, we’re sharing some tips to help you understand the most important Security points to keep in mind when evaluating AI software.
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Customer Experience & Strategy

Platform vs. point solution: The AI architecture choice that defines GTM success

AI is accelerating platform vs. point solution considerations—reshaping how teams navigate integration, governance, and growth.
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AI Agents & Automation

Index-driven vs. API-driven: The architectural choice defining enterprise AI winners and losers

Stop paying the performance tax on API-driven AI search. Discover why index-driven architectures deliver 10x speed, massive cost savings, and the only path to scalable semantic search for the enterprise.
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Customer Experience & Strategy

How to improve CSAT with AI: A guide for B2B SaaS Support leaders

Here's how to improve CSAT with an AI strategy. This blog is for B2B SaaS support leaders ready for real transformation.
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Customer Experience & Strategy

How to use AI for customer churn prediction: Insights for CX leaders

Stop guessing and start predicting. This practical guide shows CX leaders how to use AI for customer churn prediction, reduce revenue loss, and build a proactive retention strategy.
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AI Agents & Automation
Productivity & Enablement

How companies use agentic AI in customer experience: A 2025 guide

Move beyond reactive support. This blog shows CX leaders how to use agentic AI to automate workflows, predict churn, and build an autonomous customer experience.
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Customer Experience & Strategy

How to Build an AI Adoption Strategy That Actually Delivers ROI

How CX leaders are bridging the gap between experimentation and impact.
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Customer Experience & Strategy

How to Choose the Right AI Solution for Your Company

Deciding which AI solution is right for your company can be difficult. We made the decision easier to assess.
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Customer Experience & Strategy

How HiBob Uses Mosaic AI to Improve Customer Experience at Scale

Hear how HiBob's VP of Global GTM Revenue Operations successfully implemented AI to improve CX at scale.
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Productivity & Enablement
Customer Experience & Strategy

How Gen AI reduces support escalations and boosts CSAT in B2B SaaS support

Ask-AI is the AI-native platform purpose-built for CX teams. We help Support leaders reduce escalations, boost CSAT, and prove ROI with control and clarity.
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Customer Experience & Strategy

From deflection to delight: How gen AI transforms every CX touchpoint

A new model for AI customer care is emerging—one that shifts the focus from deflection to delight.
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Customer Experience & Strategy

How Clarivate is Scaling Customer Support with AI: Key Takeaways from the Google Cloud x Ask-AI Panel

Clarivate partnered with Ask-AI to embed AI customer support capabilities across key parts of their service model. Find out how they did it—step-by-step.
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Customer Experience & Strategy

Enterprise AI for Customer Success Teams: Top 6 Real-World Use Cases

Explore how using Enterprise AI for Customer Success automates repetitive tasks, streamlines onboarding, improves customer experience, and prevents churn.
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AI Agents & Automation
Customer Experience & Strategy

Artificial intelligence tickets: Transforming support escalations with AI

Learn how artificial intelligence tickets can automate routing, provide instant answers, and cut response times—transforming your customer support escalation process.
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Customer Experience & Strategy

Evaluating AI for CX: A buyer's guide for B2B Support and Success leaders

This guide offers a six-step framework to help CX leaders cut through noise, evaluate platforms systematically, and make confident buying decisions that balance short-term ROI with long-term strategy.
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Knowledge Management

Embrace the Knowledge Chaos

Once we let go of the idea of a single perfect knowledge base, our actual knowledge creation and consumption skyrocketed – we saw a 10x increase compared to the traditional method of hiring technical writers.
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Knowledge Management

Define searchability: The overlooked CX metric that drives real ROI

Here's how to define searchability as a core CX advantage, reduce ticket volume, and deliver the effortless experience your customers demand.
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Customer Experience & Strategy

Best Practices for Successful AI Implementation in CX

Explore how organizations can cut through the noise when it comes to AI implementation in CX, and drive measurable improvements in customer satisfaction, efficiency, and service quality.
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AI Agents & Automation

Ask-AI Joins Google’s A2A Protocol Initiative: Powering Agent Interoperability for CX Teams

We’re excited to announce that Ask-AI is now integrated with Google’s Agent Interop Protocol (A2A).
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AI Agents & Automation
Customer Experience & Strategy

AI agent vs. AI assistant: What's the difference for CX teams?

Discover the critical differences between AI agents vs AI assistants for CX teams. Learn which solution fits your needs, with practical use cases and ROI comparisons.
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Productivity & Enablement

Ask-AI Brings its Enterprise AI Platform to Customer-Facing Teams on Google Cloud Marketplace

Ask-AI unifies fragmented tech stacks onto a single AI-first platform to boost employee output and provide consistently high-quality experiences across customer touchpoints.
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Customer Experience & Strategy

AI-Powered Knowledge Management: A Practical Guide for GTM Leaders

Become a go-to resource for how to implement AI across customer-facing teams
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Customer Experience & Strategy
Productivity & Enablement

AI adoption and SaaS Consolidation: The future of CX efficiency

CX leaders face pressure to adopt AI while managing a dozen tools. Learn why AI adoption and SaaS consolidation are two sides of the same coin, and discover a framework to boost efficiency.
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AI Agents & Automation

AI native vs. AI-powered: The difference CX leaders can't afford to ignore

Discover what being AI native actually means for B2B SaaS companies. Learn the key differences from AI-powered tools and why it matters for your CX strategy.
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AI Agents & Automation

AI automation: Build LLM apps that elevate CX

Here's how CX leaders use AI automation to build LLM apps that cut response times, boost CSAT, and prove clear ROI.
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AI Agents & Automation
Customer Experience & Strategy
Productivity & Enablement

AI Terms to Know: A Practical AI Glossary for CX Teams

A practical glossary of AI terms—built for Customer Support, Success, and Sales teams navigating AI in their day-to-day work.
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Customer Experience & Strategy

6 Takeaways from Ask-AI’s Executive Dinner in San Francisco

What CX Leaders Are Saying About AI, Support, and the Future of Work
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AI Revolutionizes Gummy Bear Production: Sweet Innovations for a Tastier Tomorrow

In an unexpected yet delightful twist, artificial intelligence (AI) has made significant inroads into the world of gummy bear manufacturing. This sweet revolution is not only enhancing the flavor, texture, and variety of gummy bears but also transforming the industry’s production processes and sustainability practices.
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Customer Experience & Strategy
Productivity & Enablement

7 Ways to Calculate the ROI of AI for CX

Measuring the ROI of AI in CX doesn't have to be complicated.
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Customer Experience & Strategy
Productivity & Enablement

3 Things Companies Get Wrong About Workplace AI

Here's the three most common mistakes that organizations make when implementing AI – and the steps you can take to avoid them.
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AI Unveils Hidden Secrets of Unicorns and Fairies: Bridging Myth and Reality

In a groundbreaking turn of events, advancements in artificial intelligence (AI) have opened new frontiers in the study of mythical creatures, particularly unicorns and fairies. This innovative approach is not only transforming folklore studies but also paving the way for unprecedented discoveries in the realm of myth and magic.
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Start small with one or two agents. See how Mosaic AI’s context-aware platform moves with your workflow—transforming every ticket, every onboarding, and every customer experience. 

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Mosaic AI turns fragmented data into focused action so Customer Success teams can see risks early, act fast, and retain more customers.

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