Mosaic AI Brings Enterprise AI to CX Teams on Google Cloud Marketplace

TORONTO, January 14, 2025 - Mosaic AI, the world’s first AI-native platform purpose-built for B2B Support teams, today announced it is now available on Google Cloud Marketplace, making it easier for companies to enable their customer-facing teams with AI assistants, automated workflows, and AI-powered help centers. Leveraging Google Cloud’s robust infrastructure and seamlessly connecting with Google Workspace, Mosaic AI empowers teams to deliver faster, more effective customer experiences without increasing headcount. 

“We envision a future where every employee has an AI assistant, transforming how work gets done and driving better outcomes across the board,” says Dr. Alon Talmor, CEO of Mosaic AI. “Our customers are beginning to realize that vision, starting first with Customer Support, Customer Success, and Sales teams where the impact of Mosaic AI's platform on employee and customer outcomes is measurable and significant. Instead of jumping between dozens of AI point solutions, our customers are cutting costs and scaling responsibly by unifying their company knowledge and workflows in a single, powerful platform.”

Companies connect their tech stacks into Mosaic AI using pre-built connectors to 100+ business systems. They’re then able to leverage enterprise-grade controls to configure their data for any use case with robust filters, indexing rules, and permissions. Once plugged in, companies can quickly build AI assistants on top of their company data to increase the speed and output of every employee and help customers self-serve – wherever they’re seeking support. The platform also has a powerful analytics layer to uncover churn signals and agent performance. When fully integrated, Mosaic AI helps companies leverage insights and answers from the platform to create new knowledge and improve how employees and customers self-serve. 

As Talmor adds, “Our goal is to create a new standard of customer experience, and that starts with giving employees and customers instant access to the answers they’re looking for. The business value that we’re providing customer-facing teams is transformative. We’re pleased that our partnership with Google will help more companies trust us to deliver on our promise.” 

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Key customer benefits of the integration include:

Enhanced Knowledge Accessibility: The integration enables support teams to access company knowledge across Google Workspace, Slack, Salesforce and 100+ other software platforms, making it easier for employees to find accurate answers without switching platforms, reducing response times by more than 30%.

Automated Workflows with Google’s Gemini models: Leveraging Google’s Gemini models, Mosaic AI offers automated workflows that streamline common tasks such as customer messaging drafts, ticket summarization, and knowledge base updates. This automation empowers employees to focus on high-impact tasks and deliver consistently excellent support.

Improved Self-Service for Customers: Mosaic AI offers customers immediate answers via self-service search, chat, and in-product experiences, deflecting tickets and reducing demand on support and success teams. This functionality utilizes a company’s knowledge base, technical documentation, and community forums to address customer inquiries directly.

Enhanced Productivity and Efficiency: Residing natively in Chrome, Mosaic AI delivers an agnostic AI assistant that enables reps to manage up to 77% more customer interactions and achieve faster ticket response times.

Advanced Analytics: A robust analytics view gives users insights into common customer pain points, quality assurance metrics, ticket analysis, and account health indicators. The combination of these insights gives a view into the tangible ROI of initiatives and a customer 360 that was previously unattainable. 

Together, Mosaic AI’s capabilities create a customer experience flywheel that drives continuous improvement across customer interactions by enhancing self-service, boosting employee effectiveness, reducing escalations, and generating insights that refine knowledge over time. The technology can be extended to teams and use cases across an organization.

Mosaic AI is now available on Google Cloud Marketplace, offering Mosaic AI customers simplified procurement, consolidated billing, and flexible payment options. Google Cloud Marketplace also streamlines deployment with quick and easy setup, pre-configured solutions, and seamless integration with Google Cloud, while enhancing governance through centralized management, robust security, and access control.

“Bringing Mosaic AI to Google Cloud Marketplace will help customers quickly deploy, manage, and grow the Mosaic AI platform on Google Cloud's trusted, global infrastructure," said Dai Vu, Managing Director, Marketplace & ISV GTM Programs at Google Cloud. "Mosaic AI can now securely scale and support customers on their digital transformation journeys."

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About Mosaic AI

Mosaic is the world’s first AI-native platform purpose-built for B2B Support teams. The Mosaic AI platform delivers faster resolutions, smarter decisions, and measurable ROI for B2B Support leaders in complex enterprise environments.