Improve customer experience while reducing cost to serve

Mosaic powers AI to take the right action across the entire case lifecycle, helping every support team resolve more work, scale expertise, and continuously improve.

Scale support without scaling cost

Deflect routine work, accelerate complex cases, and help every support expert accomplish more, so cost to serve falls as you grow.

Resolve your most complex cases with confidence

Grounded in your products, configurations, and case history, so you can rely on it for the hardest cases, not just the easy ones.

Prevent tomorrow's support work today

Automatically spot recurring issues, get the right team on them early, and turn every resolution into knowledge that prevents future cases.

Reliable results from AI you can trust

39% reduction in cost-to-serve

“We scaled our Mosaic deployment from production pilot to full adoption across multiple business units in under 10 weeks.”

President and GM | Assetworks

‘Strategic pillar’

“I was looking for a superpower, and we all agreed Mosaic AI would be one of our strategic pillars.”

VP of Global Customer Care | Clarivate

Game-changer for technical support

“Mosaic AI has been a game-changer for our frontline teams. It's not just about support. It's about enabling every customer-facing role.”

VP Global Support | Rapid7

Technical support needs a different kind of AI

Mosaic's Customer Context Model turns the systems, knowledge, and workflows you already have into one context layer that gives AI everything it needs to take the right action on every case—automating what it can and escalating when it matters.

Connects to the support tools you already use

Unifies your ticketing, CRM, knowledge base, and product systems. No migrations, no engineering work, and you're live in days.

Builds a complete understanding of your business

Learns your products, configurations, resolution history, and account context, so AI reasons from your unique reality.

Illustration of Mosaic AI implementation and partnership model

Takes the right action

Deploys agents that deflect routine cases, troubleshoot complex ones, and route recurring issues to the teams that can fix them, only escalating when necessary.

Your results are our responsibility, from day one.

We partner with your team to run a structured assessment of your support operations, surface where AI can drive the most impact, and map a roadmap to get there.

Shadowing assessment

Observe live workflows to understand how your team operates and where the biggest AI opportunities live.

5-day pilot

Live in your environment and connected to your systems in days. Fast enough to prove impact within a week.

Business case & ROI

We hand you a ticket-level business case built from your own data. No vendor benchmarks.

Your dedicated team

An Account Manager and Solution Engineer stay with you from pilot through expansion.

Technical support doesn’t stop at the helpdesk.

Your environment isn't simple—multiple products, multiple teams touching every case, and high-value accounts that can't afford a bad experience. Most AI tools aren't built for that. Mosaic AI is.

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100+ integrations

Connects to your full support stack within weeks. No data migration. No engineering required.

One platform. Every support workflow. Configured for you.

The Customer Context Model gives every agent the context needed to understand and resolve customer issues. Agent Builder turns that context into automated support workflows, while every resolution strengthens the platform with new knowledge and insights that improve future outcomes.

Agent Builder lets you configure how the AI works to match how your team actually operates.

Assist

Surface root cause analysis, drafted replies, and next-step actions through a browser extension built for your existing workflows.

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Self Service

Deflect tickets before they reach your team with AI answers grounded in your evolving support knowledge.

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Knowledge

Turn resolved tickets into structured knowledge that improves future resolutions and closes documentation gaps.

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Intelligence

Get ahead of the work: detect sentiment shifts, churn risk, and recurring product issues and intervene before they become tickets.

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Ready to see it in your environment?

Generic AI gives generic answers.
Mosaic knows your products, your customers, and your team.

Discover your highest-impact AI opportunities through a focused 5-day shadowing assessment.

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Built on trust, secured by standards.

Mosaic is built to meet the security requirements of enterprise teams, with the certifications to prove it.

Your data never leaves your environment

All AI models are self-hosted within Mosaic's GCP VPC. Mosaic makes no third-party AI API calls, so your customer data is never transmitted to an external model provider.

Access controls that follow your stack

Mosaic inherits permissions from every connected system. Users only ever see what they're already authorized to view. No separate permission layer to manage.

Enterprise-grade security, proven over time

Mosaic has been running production AI at enterprise scale since 2020. SOC 2 Type II and ISO 27001 certified. Audited, documented, and available to review.

Every customer runs in a dedicated environment

Mosaic builds strict separation into the architecture from the ground up. Your data, your infrastructure. No shared layers with other customers, by design.

Certified and compliant

SOC 2 Type II · ISO 27001:2022 · GDPR · HIPAA · AES-256 at rest · TLS 1.3 in transit · 99.9% uptime SLA

See Mosaic in your environment

We connect to your systems, run a 5-day proof-of-value pilot with your team, and hand you a business case built on your own ticket-level data. No engineering required. No upfront commitments.

Frequently Asked Questions

Get quick answers to your questions. To understand more, contact us.

What is Mosaic AI and who is it built for?

Mosaic AI is the only enterprise AI platform built for technical support in highly configurable, multi-product enterprises. It's for support leaders whose products have outgrown generic AI, running on the full context of your products, customers, and case history to take the right action across the entire case lifecycle.

How does Mosaic AI make support faster and more accurate?

Mosaic connects the systems your team already uses and gives AI the context to investigate, troubleshoot, and resolve—deflecting routine cases, accelerating complex ones, and helping every expert do more. Customers cut time to resolution by up to 50%.

How does the Customer Context Model improve ticket quality?

Mosaic's Customer Context Model enriches every case with the product, configuration, account, and history behind it. So AI answers and actions are grounded in your reality, not the public internet, and are safe to trust even with your hardest cases.

What ROI can support leaders expect?

Support leaders typically see value within the first quarter, including faster resolutions, fewer recurring cases, and a cost-to-serve that falls as they grow. For example, Point of Rental absorbed major growth with the same team; Rapid7 saw 30% faster handling and 35% more capacity.

Read Rapid7's story here: https://getmosaic.ai/blog/rapid7-uses-mosaic-ai-across-frontline-teams

How is Mosaic different from Zendesk AI or Salesforce Agentforce?

Most AI is layered onto an existing ticketing tool. Mosaic is a platform built for technical support from the ground up, running on your full customer context, doing real technical work (log and trace review, diagnostics, API calls), and delivered with an expert team that makes it succeed. That's why it works where generic AI breaks.

Learn more here: https://getmosaic.ai/blog/ai-for-b2b-support

See how Mosaic AI’s context-aware platform moves with your workflow

See how data, technology, and partnership come together to drive real results.

See how data, technology, and partnership come together to drive real results.

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The enterprise AI platform built for technical support

Improve customer experience while reducing cost to serve

Reliable results from AI you can trust

Technical support needs a different kind of AI

Connects to the support tools you already use