Assist

AI copilot for support teams

Self Service

AI help desk for customers

Intelligence

AI analysis of customer signals

Knowledge

AI-powered knowledge automation

Integrations

AI that connects your support stack

Agent Builder

Automate repetitive work

See how data, technology, and partnership come together to drive real results.

See how Mosaic AI’s context-aware platform moves with your workflow.

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See our plans

Assist

Assist delivers real-time, generative responses directly inside your support tools, helping support teams respond faster, reduce errors, and boost customer satisfaction.

Self Service

Mosaic AI powers intelligent self-service that resolves up to 30% of tickets automatically, using AI-generated answers grounded in your internal knowledge.

Intelligence

Mosaic AI continuously analyzes customer interactions to surface sentiment shifts, churn signals, and product feedback in real time.

Knowledge

Mosaic AI continuously clusters cases, spots emerging gaps, and produces fresh, AI-generated content so your knowledge stays complete and current.

Integrations

Mosaic AI integrates with tools like Slack, CRMs, ticketing systems, and knowledge bases—bringing all your customer data into one AI-ready platform.

Agent Builder

Mosaic AI’s Agent Builder empowers support leaders to automate repetitive work, reduce escalations, and scale team impact with an enterprise-secure, AI-native workflow platform.

Case Resolution

Resolve issues with intelligence

Knowledge Automation

Generate knowledge automatically

Case Intelligence

Turn raw case data into actionable insights.

AI Workflows

Save time, scale operations

See how data, technology, and partnership come together to drive real results.

See how Mosaic AI’s context-aware platform moves with your workflow.

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See our plans

Case Resolution

Mosaic provides solutions for Sales and Support teams to B2B support teams, automating workflows and enhancing customer experiences.

Knowledge Automation

Turn every resolved case, Slack thread, or doc into structured, searchable knowledge—instantly.

Case Intelligence

Get AI-driven analysis of every case to spot patterns, root causes, and emerging issues.

AI Workflows

Deploy no-code AI agents to handle repetitive tasks across support, success, and ops.

Content Library

Customers

Help Center

Trust & Security

See how data, technology, and partnership come together to drive real results.

See how Mosaic AI’s context-aware platform moves with your workflow.

Book a demo
See our plans

Content Library

Browse expert insights, best practices, and updates from Mosaic AI.

Customers

See how leading B2B support teams power their operations with Mosaic AI.

Help Center

Access the Mosaic AI knowledge base.

Trust & Security

Learn how we protect your data with enterprise-grade security and compliance.

No-code AI agent builder for support teams

Build and deploy AI agents in minutes—no engineering lift required. Mosaic AI’s agent builder empowers support leaders to automate repetitive work, reduce escalations, and scale team impact with an enterprise-secure, AI-native workflow platform.

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Build AI agents for
support without coding

You shouldn't have to wait on engineering just to automate a repetitive task. With Mosaic AI's no-code AI agent builder, you can design and launch intelligent agents that work alongside you—speeding up case resolution, eliminating manual steps, and freeing you to focus on solving customer problems.

Define the job

Agents get instant, AI-powered context

Connect your data

Connect to tickets, docs, or Slack for agent support.

Configure the workflow

Create rules and actions without coding.

Deploy and refine

Launch and improve your agent continuously.

AI that delivers results, not promises

Other AI agents are bolted onto legacy systems. Mosaic AI is AI-native, built from the ground up with B2B support teams in mind. With 100+ integrations, enterprise-grade governance, and real-time performance analytics, teams can trust it to scale securely.

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13.5%

Reduction in ticket handling time

Agentic AI for customer support workflows automates triage, summaries, and escalations—cutting time spent per case.

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30%

Faster ticket handling time

Reps are able to handle more cases with the same headcount thanks to AI workflow automation for support teams.

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67%

Time saved across workflows

Automating feedback and product-related requests cut time spent by 67%, freeing reps to focus on high-value interactions.

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Agentic AI for customer support workflows

Mosaic AI is not a simple Q&A bot. We are an AI-powered workflow builder for enterprises built on Agentic AI, giving you the power to orchestrate complex actions across your tech stack.

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Advanced workflow automation

Agents run autonomously or on triggers (from Slack, tickets, or scheduled jobs). Agentic AI for customer support workflows allows you to automate ticketing and CRM updates with AI.

No-code customization and integration

Easily configure agents by specifying data sources, instructions, and outputs. Integrate with the tools you use daily—Salesforce, Zendesk, Slack, Jira, and more—supporting both reading and writing data.

You're in control

Track your agent's usage, accuracy, and outcomes through performance dashboards. Simple versioning and feedback loops mean you can quickly refine and improve agents to match your team's specific needs.

One platform, many solutions

AI agents drive all of the products and solutions on the Mosaic platform.

Instead of juggling disconnected tools, you get a unified system that connects data, actions, and outcomes across your entire support organization, driven by actionable AI insights for B2B SaaS support.

One platform, many solutions

AI agents drive all of the products and solutions on the Mosaic platform.

Instead of juggling disconnected tools, you get a unified system that connects data, actions, and outcomes across your entire support organization, driven by actionable AI insights for B2B SaaS support.

Integrations

Integrations

Quickly and securely integrate the tools your teams already use, from CRMs and help desks (Zendesk, Salesforce) to knowledge bases (Confluence, Google Drive) and internal chats (Slack, Teams). Our wide range of connectors ensures we build a complete Customer Context Model with minimal effort and maximum security.

Customer Context Model

Customer Context Model

We transform your siloed data into a unified, AI-ready context model, ensuring it is structured, enriched with customer context, and immediately usable by AI agents. By securely connecting all sources across the customer journey, we ensure every AI support assistant and automation acts on a single, trustworthy source of truth—eliminating guesswork and delivering accurate, cited answers powered by generative AI for support.

Product Modules

Product Modules

With seamless integrations, a single customer context model, and out-of-the-box modules, we turn scattered information into actionable insights and automated impact.

Assist
Self Service
Knowledge
Intelligence

AI agents powered by customer context

Mosaic AI integrates data from 100+ enterprise tools and pre-processes it offline with our proprietary customer context model, ensuring it's structured, enriched, and immediately usable by AI agents.

Context you can trustRetrieval-augmented generation (RAG) ensures responses are grounded in your company’s data and always accurate.

Built-in governanceFine-grained controls let you decide what stays internal and what’s safe to share with customers.

One source of truthEvery rep works from the same reliable knowledge base, creating consistency across every interaction.

Build and deploy no-code AI agents

Customer support in minutes—no engineering lift required.

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Frequently Asked Questions

Get quick answers to your questions. To understand more, contact us.

What is a no-code AI Agent Builder?

A no-code AI Agent Builder allows business users to create AI agents without engineering resources, using prebuilt workflows and simple configuration.

What is agentic AI and how are AI agents used in support?

Agentic AI describes AI agents that can reason, take actions, and follow multi-step workflows. In support, they automate tasks like ticket triage, escalation, and knowledge retrieval.

How does Mosaic AI’s Agent Builder work?

Mosaic AI’s Agent Builder connects to your enterprise stack (Salesforce, Zendesk, Slack, Confluence, etc.) and lets you design AI agents that automate workflows in minutes.

How do AI agents differ from knowledge-based Q&A bots?

Unlike Q&A bots that only answer questions, AI agents can complete tasks, orchestrate workflows, and trigger actions across systems.

What types of workflows can AI agents automate?

AI agents can summarize tickets, escalate bugs, update CRM records, create onboarding prompts, and even run custom playbooks.

How do LLMs power AI agent workflows?

Large language models (LLMs) give agents reasoning and language understanding, enabling them to follow complex processes while adapting to context.

What are the benefits and limitations of using AI agents in support?

Benefits include faster resolution, fewer escalations, and higher CSAT. Limitations can include governance setup, data preparation, and ensuring AI outputs are accurate.

How quickly can I deploy AI agents with Mosaic AI?

Most agents can be built and deployed in minutes using Mosaic AI’s builder and role-specific templates.

What makes Mosaic AI’s Agent Builder different from other AI workflow tools?

Mosaic AI was built AI-native for customer-facing teams, with 100+ integrations, secure governance, and role-specific templates.

Which teams benefit most from Mosaic AI’s Agent Builder?

Support, Success, and Sales teams use Mosaic AI to automate repetitive tasks, reduce escalations, and improve customer experiences.

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