AI Agent Builder for B2B Support Teams

Build AI agents for
support without coding

You shouldn't have to wait on engineering just to automate a repetitive task. With Mosaic AI's no-code AI agent builder, you can design and launch intelligent agents that work alongside you—speeding up case resolution, eliminating manual steps, and freeing you to focus on solving customer problems.

Define the job

Agents get instant, AI-powered context

Connect your data

Connect to tickets, docs, or Slack for agent support.

Configure the workflow

Create rules and actions without coding.

Deploy and refine

Launch and improve your agent continuously.

AI that delivers results, not promises

Other AI agents are bolted onto legacy systems. Mosaic AI is AI-native, built from the ground up with B2B support teams in mind. With 100+ integrations, enterprise-grade governance, and real-time performance analytics, teams can trust it to scale securely.

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44%

Faster case resolution time

Mosaic AI cuts the time from open to solved, so support teams move quicker, CSAT climbs, and customers spend less time waiting for answers.

39%

Reduction in cost within 90 days

When AI handles the repetitive work, every ticket costs less to close — freeing budget to invest where it matters most for customers.

30%

Faster ticket handling time

Reps are able to handle more cases with the same headcount thanks to AI workflow automation for support teams.

Agentic AI for customer support workflows

Mosaic AI is not a simple Q&A bot. We are an AI-powered workflow builder for enterprises built on Agentic AI, giving you the power to orchestrate complex actions across your tech stack.

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Advanced workflow automation

Agents run autonomously or on triggers (from Slack, tickets, or scheduled jobs). Agentic AI for customer support workflows allows you to automate ticketing and CRM updates with AI.

No-code customization and integration

Easily configure agents by specifying data sources, instructions, and outputs. Integrate with the tools you use daily—Salesforce, Zendesk, Slack, Jira, and more—supporting both reading and writing data.

You're in control

Track your agent's usage, accuracy, and outcomes through performance dashboards. Simple versioning and feedback loops mean you can quickly refine and improve agents to match your team's specific needs.

One platform, many solutions

AI agents drive all of the products and solutions on the Mosaic platform.

Instead of juggling disconnected tools, you get a unified system that connects data, actions, and outcomes across your entire support organization, driven by actionable AI insights for B2B SaaS support.

Diagram showing Mosaic AI product modules: Assist, Self Service, Knowledge, and Intelligence

Capabilities

With one set of integrations and a single Customer Context Model feeding every module, scattered case data turns into action automatically.

Assist

Self-Service

Knowledge

Intelligence

Customer Context Model

We transform siloed customer, product, and case data into one Customer Context Model, giving every Mosaic AI capability the context it needs to take the right action. Every capability acts from the same trustworthy source of truth, so answers come with citations, not guesswork.

Diagram showing Mosaic AI integration architecture connecting enterprise tools

Integrations

Connect the tools your teams already use: CRMs and help desks (Zendesk, Salesforce), knowledge bases (Confluence, Google Drive), and internal chat (Slack, Teams). 100+ connectors. No data migration. No engineering dependency.

AI agents powered by customer context

Mosaic AI integrates data from 100+ enterprise tools and pre-processes it offline with our proprietary customer context model, ensuring it's structured, enriched, and immediately usable by AI agents.

Context you can trustRetrieval-augmented generation (RAG) ensures responses are grounded in your company’s data and always accurate.

Built-in governanceFine-grained controls let you decide what stays internal and what’s safe to share with customers.

One source of truthEvery rep works from the same reliable knowledge base, creating consistency across every interaction.

Frequently Asked Questions

Get quick answers to your questions. To understand more, contact us.

What is a no-code AI Agent Builder?

A no-code AI Agent Builder allows business users to create AI agents without engineering resources, using prebuilt workflows and simple configuration.

What is agentic AI and how are AI agents used in support?

Agentic AI describes AI agents that can reason, take actions, and follow multi-step workflows. In support, they automate tasks like ticket triage, escalation, and knowledge retrieval.

How does Mosaic AI’s Agent Builder work?

Mosaic AI’s Agent Builder connects to your enterprise stack (Salesforce, Zendesk, Slack, Confluence, etc.) and lets you design AI agents that automate workflows in minutes.

How do AI agents differ from knowledge-based Q&A bots?

Unlike Q&A bots that only answer questions, AI agents can complete tasks, orchestrate workflows, and trigger actions across systems.

What types of workflows can AI agents automate?

AI agents can summarize tickets, escalate bugs, update CRM records, create onboarding prompts, and even run custom playbooks.

How do LLMs power AI agent workflows?

Large language models (LLMs) give agents reasoning and language understanding, enabling them to follow complex processes while adapting to context.

What are the benefits and limitations of using AI agents in support?

Benefits include faster resolution, fewer escalations, and higher CSAT. Limitations can include governance setup, data preparation, and ensuring AI outputs are accurate.

How quickly can I deploy AI agents with Mosaic AI?

Most agents can be built and deployed in minutes using Mosaic AI’s builder and role-specific templates.

What makes Mosaic AI’s Agent Builder different from other AI workflow tools?

Mosaic AI was built AI-native for customer-facing teams, with 100+ integrations, secure governance, and role-specific templates.

Which teams benefit most from Mosaic AI’s Agent Builder?

Support, Success, and Sales teams use Mosaic AI to automate repetitive tasks, reduce escalations, and improve customer experiences.

See how Mosaic AI’s context-aware platform moves with your workflow

See how data, technology, and partnership come together to drive real results.

See how data, technology, and partnership come together to drive real results.

No-code AI agent builder for support teams