Assist

AI copilot for support teams

Self Service

AI help desk for customers

Intelligence

AI analysis of customer signals

Knowledge

AI-powered knowledge automation

Integrations

AI that connects your support stack

Agent Builder

Automate repetitive work

See how data, technology, and partnership come together to drive real results.

See how Mosaic AI’s context-aware platform moves with your workflow.

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See our plans

Assist

Assist delivers real-time, generative responses directly inside your support tools, helping support teams respond faster, reduce errors, and boost customer satisfaction.

Self Service

Mosaic AI powers intelligent self-service that resolves up to 30% of tickets automatically, using AI-generated answers grounded in your internal knowledge.

Intelligence

Mosaic AI continuously analyzes customer interactions to surface sentiment shifts, churn signals, and product feedback in real time.

Knowledge

Mosaic AI continuously clusters cases, spots emerging gaps, and produces fresh, AI-generated content so your knowledge stays complete and current.

Integrations

Mosaic AI integrates with tools like Slack, CRMs, ticketing systems, and knowledge bases—bringing all your customer data into one AI-ready platform.

Agent Builder

Mosaic AI’s Agent Builder empowers support leaders to automate repetitive work, reduce escalations, and scale team impact with an enterprise-secure, AI-native workflow platform.

Case Resolution

Resolve issues with intelligence

Knowledge Automation

Generate knowledge automatically

Case Intelligence

Turn raw case data into actionable insights.

AI Workflows

Save time, scale operations

See how data, technology, and partnership come together to drive real results.

See how Mosaic AI’s context-aware platform moves with your workflow.

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Case Resolution

Mosaic provides solutions for Sales and Support teams to B2B support teams, automating workflows and enhancing customer experiences.

Knowledge Automation

Turn every resolved case, Slack thread, or doc into structured, searchable knowledge—instantly.

Case Intelligence

Get AI-driven analysis of every case to spot patterns, root causes, and emerging issues.

AI Workflows

Deploy no-code AI agents to handle repetitive tasks across support, success, and ops.

Content Library

Customers

Help Center

Trust & Security

See how data, technology, and partnership come together to drive real results.

See how Mosaic AI’s context-aware platform moves with your workflow.

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See our plans

Content Library

Browse expert insights, best practices, and updates from Mosaic AI.

Customers

See how leading B2B support teams power their operations with Mosaic AI.

Help Center

Access the Mosaic AI knowledge base.

Trust & Security

Learn how we protect your data with enterprise-grade security and compliance.

AI-powered customer self-service that deflects tickets

Empower customers to solve issues instantly, giving your support team time for high-value work. Mosaic AI Self-Service transforms your help center into an intelligent assistant that reduces ticket volume and improves CSAT.

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Drive B2B SaaS customer support automation and efficiency

When customers type a question, Mosaic AI understands intent, searches across all documentation, and generates a verified, conversational response.

Fewer inbound tickets

Deflect common questions automatically.

Faster resolutions

Customers solve issues instantly.

Happier customers

Get help without the wait.

Higher rep productivity

Free up your team for complex cases.

AI that delivers results, not promises

By making self-service smarter and more reliable, Mosaic AI helps companies reduce support tickets with AI, free up agents for complex cases, and consistently improve CSAT with AI.

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25%

Reduction in Ticket Volume

Deflection powered by Generative AI for customer support efficiency means your reps focus on solving problems, not repeating answers.

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47%

Higher Tier 1 Resolution Rates

Customers solve more problems through self-service, keeping escalations low and efficiency high.

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20%

Fewer internal support tickets

Smarter self-service deflects repetitive inquiries, giving agents more time to focus on complex, high-value cases.

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How B2B AI self-service works

Mosaic AI’s Self-Service brings Generative AI for customer support efficiency to your help center, turning static articles into a dynamic, AI-powered customer self-service experience.

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Instant answers via AI-powered knowledge base search

Customers get fast, accurate answers through natural, conversational interactions. Mosaic AI connects to your existing knowledge base and documentation to generate contextual responses that update automatically as content evolves.

Ticket deflection powered by AI agents for customer support

Mosaic AI deflects repetitive Tier 1 issues before they reach your agents. Acting as specialized AI agents for customer support, it scales frontline support instantly—reducing volume, improving consistency, and freeing teams to focus on complex cases.

Unified knowledge: The engine for AI help desk automation tools

Mosaic AI consolidates knowledge from 100+ enterprise tools—Salesforce, Zendesk, Confluence, and more. This unified knowledge base is the central engine for all our AI help desk automation tools, ensuring the self-service assistant and your human agents use the exact same trusted context.

The complete B2B AI self-service platform

Mosaic AI’s Self-Service is not a bolted-on feature; it’s one component of the Mosaic AI Platform—a unified environment built specifically for support. This single B2B AI self-service platform ensures consistency and faster ROI.

Single source of truthSelf-service and agent assist use the exact same verified knowledge, eliminating conflicting information.

Integrated automationDeflection insights feed directly into agent workflow automation, making the whole system smarter.

Governance built-inRetrieval-Augmented Generation (RAG) and fine-grained controls ensure your AI-powered customer self-service is accurate, trustworthy, and brand-safe.

The Mosaic AI platform in action

Discover our products and see how Mosaic AI helps you work smarter and deliver great customer experiences.

The Mosaic AI platform in action

Discover our products and see how Mosaic AI helps you work smarter and deliver great customer experiences.

Integrations

Integrations

Quickly and securely integrate the tools your teams already use, from CRMs and help desks (Zendesk, Salesforce) to knowledge bases (Confluence, Google Drive) and internal chats (Slack, Teams). Our wide range of connectors ensures we build a complete Customer Context Model with minimal effort and maximum security.

Customer Context Model

Customer Context Model

We transform your siloed data into a unified, AI-ready context model, ensuring it is structured, enriched with customer context, and immediately usable by AI agents. By securely connecting all sources across the customer journey, we ensure every AI support assistant and automation acts on a single, trustworthy source of truth—eliminating guesswork and delivering accurate, cited answers powered by generative AI for support.

Product Modules

Product Modules

With seamless integrations, a single customer context model, and out-of-the-box modules, we turn scattered information into actionable insights and automated impact.

Assist
Self Service
Knowledge
Intelligence

Generate accurate responses instantly for all your customer questions— get the full Mosaic AI platform working for your team.

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Frequently Asked Questions

Get quick answers to your questions. To understand more, contact us.

How can generative AI improve customer self-service?

Mosaic AI deflects up to 50% of Tier 1 tickets by providing instant, accurate answers through Gen AI Search and Conversational AI—reducing reliance on agents and speeding resolution.

How can generative AI improve customer support efficiency in B2B?

By automating FAQs, ticket triage, and knowledge retrieval, Mosaic AI cuts resolution times nearly in half while freeing agents to focus on complex, high-value interactions.

What tools help reduce support tickets via AI-powered help desks?

Mosaic AI integrates with Salesforce, Zendesk, Confluence, Slack, and 100+ enterprise systems to enable customer self-service without generating new tickets.

How do SaaS companies scale support without adding headcount?

Mosaic AI’s self-service capabilities allow SaaS teams to resolve routine issues automatically, saving 20–25 hours weekly and lowering costs without increasing team size.

How does Mosaic AI impact CSAT and escalation rates?

Companies using Mosaic AI have reported CSAT lifts of up to 14 points while resolving more cases at Tier 1 and reducing costly escalations by up to 30%.

What role do AI agents play in improving B2B customer service?

AI agents handle workflows like ticket routing, proactive alerts, and contextual knowledge retrieval, enabling support teams to scale consistently and improve customer satisfaction.

How does Mosaic AI ensure accuracy in self-service answers?

Mosaic AI enriches knowledge with its Customer Context Layer, applies relevancy scoring, and provides direct citations—ensuring customers get precise, brand-safe responses without hallucinations.

What makes Mosaic AI’s self-service different from Zendesk AI, Salesforce Agentforce, or Copilot?

Unlike add-on AI layers, Mosaic AI is AI-native, built from the ground up for CX teams. It unifies self-service and agent assist in one platform, ensuring consistency, faster ROI, and secure enterprise deployment.

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