Intelligence

Support analytics automation eliminates the blind spots

Most support teams are reactive. Mosaic AI uses support analytics automation to provide support intelligence, surfacing early warning signs and delivering proactive AI alerts before customers churn or SLAs are breached.

Instant visibility

See trending issues, risks and sentiment shifts.

Support trend analysis

Track patterns across tickets, teams, and time.

Automated alerting

Flag churn signals and urgent cases instantly.

AI-generated insights

Uncover what matters—before it’s too late.

AI that delivers results, not promises

Intelligence combines support analytics automation with AI for ticket insights—giving leaders the clarity they’ve been missing.

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43%

Reduction in internal tickets

Minimized repetitive internal requests by automating answers and streamlining knowledge delivery.

50%

Reduction in resolution time

Improved ticket triage and reduced manual steps led to faster customer resolutions.

30%

Reduction in MTTR

Proactive visibility into recurring friction points enabled overall overall efficiency improvements.

AI for ticket insights and early warning

Predict customer sentiment and escalation risk before it happens. Proactive AI alerts analyze tickets across your systems, scores sentiment, and pushes real-time notifications with the reason, customer details, and next-step recommendations. This is your essential risk and opportunity detection system.

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Proactive sentiment & risk analysis

AI scans all support tickets to detect frustration, urgency, and recurring blockers, integrating directly with Salesforce and Zendesk for full context.

Conversational agents for support trends

Go beyond static dashboards. Mosaic AI lets you ask open-ended questions to get instant answers on root causes and customer themes.

Recurring issue and trend analysis

Explore a live, interactive breakdown of recurring issues and their business impact, plus get automated weekly insights on key ticket shifts.

Proactive support intelligence

While other analytics tools tell you what happened in the past, Mosaic AI tells you what's about to happen—and why.

Continuous learningSupport Intelligence improves with every ticket analyzed, enriching your dataset.

Full-stack visibilityPulls data from Salesforce, Zendesk, Slack, and your internal tools—breaking down silos to deliver a single source of truth.

Customizable AI agentsOut-of-the-box alerting and reporting agents make setup easy, while advanced teams can customize triggers and enrichments.

100+ secure integrations, one unified intelligence model

Mosaic AI connects to over 100 enterprise tools—Salesforce, Zendesk, Slack, Confluence, SharePoint, Snowflake, and more—to deliver actionable intelligence wherever your team works.

Context you can trustRetrieval-augmented generation (RAG) ensures insights are grounded in verified ticket data.

Built-in governanceFine-grained permissions control who sees what, keeping sensitive data safe.

One source of truthEvery leader, analyst, and rep operates from the same real-time insight layer—improving collaboration and decision-making.

One platform, many solutions

Mosaic AI’s Support Intelligence works with the rest of the platform—from AI-powered knowledge management, self-service automation, AI workflows and analytics dashboards.

Instead of juggling disconnected tools, you get a unified system that connects data, actions, and outcomes across your entire support org, driven by actionable AI insights for B2B SaaS Support.

One platform, many solutions

Integrations

Quickly and securely integrate the tools your teams already use, from CRMs and help desks (Zendesk, Salesforce) to knowledge bases (Confluence, Google Drive) and internal chats (Slack, Teams). Our wide range of connectors ensures we build a complete Customer Context Model with minimal effort and maximum security.

Customer Context Model

We transform your siloed data into a unified, AI-ready context model, ensuring it is structured, enriched with customer context, and immediately usable by AI agents. By securely connecting all sources across the customer journey, we ensure every AI support assistant and automation acts on a single, trustworthy source of truth—eliminating guesswork and delivering accurate, cited answers powered by generative AI for support.

Product Modules

With seamless integrations, a single customer context model, and out-of-the-box modules, we turn scattered information into actionable insights and automated impact.

Assist

Self Service

Knowledge

Intelligence

Frequently Asked Questions

Get quick answers to your questions. To understand more, contact us.

What is Support Intelligence and how does it work?

Support Intelligence analyzes tickets, chat, and sentiment data to surface trends, bottlenecks, and early warning signals for support leaders. This is the foundation of support analytics automation.

How can AI uncover hidden trends in ticket data?

By clustering tickets by topic, intent, and sentiment, Mosaic AI identifies recurring issues, training gaps, and emerging product problems. This process provides key AI for ticket insights for management.

How can support leaders identify risks and churn signals early?

Our AI models flag declining sentiment, delayed response patterns, and repeat tickets—providing risk and opportunity detection that allows teams to act before issues escalate.

What role does sentiment analysis play in reducing escalations?

Sentiment tracking fuels proactive AI alerts to prioritize urgent or negative interactions, enabling faster intervention and improving CSAT and retention.

How does Mosaic AI provide support trend analysis?

Mosaic AI uses conversational agents and clustering technology to conduct continuous support trend analysis across your entire unified support stack, offering both high-level views and root-cause details.

See how data, technology, and partnership come together to drive real results.

See how data, technology, and partnership come together to drive real results.

See how data, technology, and partnership come together to drive real results.

Real-time AI intelligence for B2B SaaS Support: Predict risk. Drive strategy.

Support analytics automation eliminates the blind spots

Instant visibility

Support trend analysis

Automated alerting

AI-generated insights

AI that delivers results, not promises

AI for ticket insights and early warning

Proactive sentiment & risk analysis

Conversational agents for support trends

Recurring issue and trend analysis

Proactive support intelligence

100+ secure integrations, one unified intelligence model

One platform, many solutions