Trust Center

Mosaic AI is accessible to teams via a browser-based AI assistant. The platform extends to your customers through a powerful Help Center product and rich set of RAG APIs that improve self-service and access to knowledge.

Security

Indexing controls

Filter and restrict granular data directly at every source - down to individual fields. Mosaic AI doesn’t touch the rest.

Automatic PII redaction

Leading AI models automatically redact your Personally Identifiable Information (PII) from a number of data sources whenever possible.

Secure encryption at every step

All data is encrypted using industry-leading standards - in transit at TLS 1.2/1.3 and at rest in AES 256-bit encryption.

Logical separation

Your data is logically separated into a dedicated tenant within Mosaic AI. No tenant’s data ever becomes accessible to another customer.

User authentication and permissions

All users are required to authenticate access to Mosaic AI via existing SSO solutions. Mosaic AI can also match existing access controls for most user permissions in your tech stack.

Secure cloud environment

All processing of data is completed in Mosaic AI’s secure cloud environment. No customer data is ever shared with any third party vendor or used to train any LLM models.

Compliance

Documentation of our compliance against global standards including certifications, attestations, and audit reports.

Subprocessors

Mosaic AI works with industry-leading partners to provide our products, services, and communications with you.

Best-in-class monitoring

Software Security

Code Review Processes

Employee Disclosure Processes

Firewalls

Quarterly Vulnerability Scans

Regular Penetration Tests

Responsible Disclosure (Bug Bounty)

Vulnerability Management

Data Security

Daily Database Backups

Encryption at REST

Security Policy

SSL/TLS Enforced

System Access Control Policy

Network Security

Denial of Public SSH

Firewalls

Logging/Monitoring

Malware Detection Software

Unique Accounts Used

Organization Security

Acceptable Use Policy

Code of Conduct

Disaster Recovery Plan

Incident Response Plan

Incident Response Team

Security Training

Product and User Security

Hard-Disk Encryption

MFA on Accounts

Session Lock

Infrastructure Security

Automatic Security Patches

Enterprise-Grade Cloud Data Storage

Multiple Availability Zones

Password Policy

Policies

All documents available upon request. Please reach out to inquire about Mosaic AI’s Responsible AI practices.

AI Internal Use Policy

Risk Assessment Policy

Physical Security Policy

Vulnerability Management Policy

Human Resource Security Policy

System Access Control Policy

Software Development Life Cycle Policy

Incident Response Plan

Additional details

Mosaic AI is an enterprise AI platform designed to transform how organizations serve their customers and equip their employees. It provides AI-first solutions that improve customer experiences through rep interactions, in-product, and any digital touchpoint. The platform features a comprehensive knowledge management system, enterprise search with more than 100 integrations, AI workflows, no-code apps, AI support ticket enrichment and advanced analytics.

Privacy

Mosaic AI collects employee and customer-supplied personally identifiable information in order to provide our services to our customers. We do not collect credit card information or personal health information at any time as part of our service.

Open privacy policy

Get proactive with AI

Start small with one or two agents. See how Mosaic AI’s context-aware platform moves with your workflow—transforming every ticket, every onboarding, and every customer experience.

Book a demo

See how data, technology, and partnership come together to drive real results.

See how data, technology, and partnership come together to drive real results.

See how data, technology, and partnership come together to drive real results.

Trust Center

Security

Indexing controls

Automatic PII redaction

Secure encryption at every step

Logical separation

User authentication and permissions

Secure cloud environment

Compliance

Subprocessors

Best-in-class monitoring

Software Security

Data Security

Network Security

Organization Security

Product and User Security

Infrastructure Security

Policies

AI Internal Use Policy

Risk Assessment Policy

Physical Security Policy

Vulnerability Management Policy

Human Resource Security Policy

System Access Control Policy

Software Development Life Cycle Policy

Incident Response Plan

Additional details

Privacy

Get proactive with AI