Get proactive with AI
Start small with one or two agents. See how Mosaic AI’s context-aware platform moves with your workflow—transforming every ticket, every onboarding, and every customer experience.
Mosaic AI is accessible to teams via a browser-based AI assistant. The platform extends to your customers through a powerful Help Center product and rich set of RAG APIs that improve self-service and access to knowledge.
Filter and restrict granular data directly at every source - down to individual fields. Mosaic AI doesn’t touch the rest.
Leading AI models automatically redact your Personally Identifiable Information (PII) from a number of data sources whenever possible.
All data is encrypted using industry-leading standards - in transit at TLS 1.2/1.3 and at rest in AES 256-bit encryption.
Your data is logically separated into a dedicated tenant within Mosaic AI. No tenant’s data ever becomes accessible to another customer.
All users are required to authenticate access to Mosaic AI via existing SSO solutions. Mosaic AI can also match existing access controls for most user permissions in your tech stack.
All processing of data is completed in Mosaic AI’s secure cloud environment. No customer data is ever shared with any third party vendor or used to train any LLM models.
Documentation of our compliance against global standards including certifications, attestations, and audit reports.
Mosaic AI works with industry-leading partners to provide our products, services, and communications with you.
No. Knowledge drafts and your experts decide. Every article is sent to a subject matter expert who can verify the sources, edit the content, approve it, keep it internal, or archive it. Nothing reaches customers without your team's approval, and you control which systems Knowledge is allowed to draft from in the first place.
All documents available upon request. Please reach out to inquire about Mosaic AI’s Responsible AI practices. Available documents include:
Mosaic AI is an enterprise AI platform designed to transform how organizations serve their customers and equip their employees. It provides AI-first solutions that improve customer experiences through rep interactions, in-product, and any digital touchpoint. The platform features a comprehensive knowledge management system, enterprise search with more than 100 integrations, AI workflows, no-code apps, AI support ticket enrichment and advanced analytics.
Mosaic AI collects employee and customer-supplied personally identifiable information in order to provide our services to our customers. We do not collect credit card information or personal health information at any time as part of our service. You can read our privacy policy here.
Start small with one or two agents. See how Mosaic AI’s context-aware platform moves with your workflow—transforming every ticket, every onboarding, and every customer experience.
