Proven impact.

35%

Increase in support rep capacity

Mosaic AI’s Assist helps support teams work smarter by automating their repetitive tasks and freeing reps to focus on more complex cases for customers.

77%

Increase in number of tickets handled

When routine tasks are automated, your team can handle more cases—and dedicate their expertise to the complex issues that drive real impact for customers.

33%

Fewer internal Slack questions

AI assistant for support teams surfaces accurate answers instantly, so reps rely less on back-and-forth with internal subject matter experts.

35%

Increase in support rep capacity

Mosaic AI’s Assist helps support teams work smarter by automating their repetitive tasks and freeing reps to focus on more complex cases for customers.

77%

Increase in number of tickets handled

When routine tasks are automated, your team can handle more cases—and dedicate their expertise to the complex issues that drive real impact for customers.

33%

Fewer internal Slack questions

AI assistant for support teams surfaces accurate answers instantly, so reps rely less on back-and-forth with internal subject matter experts.

Built for the
Reality of B2B Support

Mosaic is designed for complex workflows, fragmented systems, and real accountability—so AI delivers impact, not experiments.

AI-Native Architecture

Built for agentic workflows and not bolted onto legacy systems. 50+ enterprise grade integrations.

No Platform Lock-In

Works with the tools you already use, including Salesforce, Zendesk, Slack, Confluence, and more. No forced migrations or platform changes.

Customer Context Model

We transform siloed data into a unified, AI-ready context model that is structured, enriched, and instantly usable by agents.

Live in days, not months.

1. Connect your data

Integrate with your existing stack. Mosaic builds a unified context model from your systems.

2. Deploy AI Agents

Agents reason and act across workflows — resolving issues, reducing escalations automatically.

3. Scale With Confidence

Start with one use case, expand across support, CS, and product teams as you prove ROI.

True unified context:The power of support data enrichment

AI tools often connect to raw data, causing long processing times and unreliable outputs.Mosaic offers a different approach.

Self Service

Allows customers to Self Service

Case Resolution

Empower reps to solve complex cases efficiently

Knowledge

Knowledge posture improves with every interaction

Escalations & Context

Execs and account teams have strong visibility into critical customer events

Product Improvements

Case data used to influence the roadmap

Modern office building with large glass windows and an under-construction high-rise in the background on a city street with pedestrians.

“Mosaic AI has been a game-changer for our frontline teams. It’s not just about support—it’s about enabling every customer-facing role to be more effective.”

Rahat Nehal, VP, Global Support at Rapid7

Modern Clarivate reception area with two seated women behind the desk and a man standing in front, featuring a curved white textured wall and colorful digital screen.

"I was looking for a superpower, and we all agreed Mosaic AI would be one of our strategic pillars."

VP of Global Customer Care at Clarivate

Office workspace with a modern desk, chair, computer, and a large black-and-white cityscape mural on the wall featuring a skyline with high-rise buildings.

"Mosaic has allowed our team to focus on more important tasks and has resulted in increased productivity and efficiency."

Customer Success Group Manager

See how Mosaic AI’s context-aware platform moves with your workflow

See how data, technology, and partnership come together to drive real results.

See how data, technology, and partnership come together to drive real results.

AI Customer Service Software Built for B2B Complexity

Value from first 5-day pilot

Live in 30 days

Connects to your stack

Proven impact.