What is the Mosaic AI platform and how does it work?

Mosaic AI connects to your existing tools and automates support workflows through AI agents, powered by the Customer Context Layer that enriches and structures your data.

How does Mosaic unify data across tools like Zendesk and Slack?

Mosaic AI integrates with 100+ enterprise apps, indexing and enriching content across platforms to provide unified, searchable context for every ticket.

How does AI reduce time-to-resolution and agent load?

Mosaic AI automates repetitive workflows, suggests contextual replies, and routes cases intelligently—reducing agent workload and speeding up responses.

What measurable ROI can support teams see?

Customers report measurable gains across key support metrics after implementing Mosaic AI. By automating repetitive workflows, accelerating case resolution, and enabling AI-powered self-service, teams have seen: 30–50% improvement in operational efficiency, driven by faster ticket handling and reduced manual effort; Up to 50% reduction in escalations, as AI proactively identifies at-risk cases and surfaces contextual answers before escalation occurs; 20% decrease in internal support requests, as agents can independently find answers through unified search; Higher CSAT and resolution quality, with faster, more consistent responses powered by verified, contextual AI. Mosaic AI doesn't just reduce workload—it compounds value across the support lifecycle, freeing teams to focus on complex, high-impact interactions.

AI Customer Support

Built for the Reality of B2B Support

Mosaic is designed for complex workflows, fragmented systems, and real accountability
—so AI delivers impact, not experiments.

AI-Native Architecture

Built for agentic workflows—not bolted onto legacy systems. Designed to reason and act across the full support lifecycle.

No Platform Lock-In

Works with the tools you already use—Salesforce, Zendesk, Slack, Confluence, and more. No forced migrations or platform changes.

Customer Context Model

Unifies customer, product, and case data so every response and insight is grounded in full context.

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Proven impact.

Real ROI from real customers.

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35%

Increase in support rep capacity

Mosaic AI’s Assist helps support teams work smarter by automating their repetitive tasks and freeing reps to focus on more complex cases for customers.

Rapid7

77%

Increase in number of tickets handled

When routine tasks are automated, your team can handle more cases—and dedicate their expertise to the complex issues that drive real impact for customers.

Conductor

33%

Fewer internal Slack questions

AI assistant for support teams surfaces accurate answers instantly, so reps rely less on back-and-forth with internal subject matter experts.

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How it works

1. Integrate and transform your data

Mosaic connects to your existing systems and unifies fragmented data into a single Customer Context Model—so AI understands the full picture behind every interaction.

2. Agentic AI platform

AI agents reason, learn, and act across workflows—resolving issues, reducing escalations, and improving outcomes without manual handoffs.

3. Partner on your AI roadmap

Go live in days, not months. Mosaic is rolled out with hands-on guidance and continues to scale as new use cases and teams are added.

1. Integrate and transform your data

Mosaic connects to your existing systems and unifies fragmented data into a single Customer Context Model—so AI understands the full picture behind every interaction.

2. Agentic AI platform

AI agents reason, learn, and act across workflows—resolving issues, reducing escalations, and improving outcomes without manual handoffs.

3. Partner on your AI roadmap

Go live in days, not months. Mosaic is rolled out with hands-on guidance and continues to scale as new use cases and teams are added.

Built on trust, secured by standards.

Mosaic meets the highest standards of data privacy and security. With GDPR readiness, SOC 2, ISO, and HIPAA compliance, your data stays protected—so your team can move fast without compromising trust.

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See Mosaic in action

Discover how context-aware AI turns customer support into a strategic advantage.

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See our plans

See how Mosaic AI’s context-aware platform moves with your workflow

See how data, technology, and partnership come together to drive real results.

See how data, technology, and partnership come together to drive real results.

AI for support that
actually delivers ROI