VP Global Support, Keyfactor Software

Tony Daubenmerkl

Tony is the VP Global Support at Keyfactor Software. He has over 20 years of leadership experience supporting customers through partnerships, direct employment and outsource models.

Tony Daubenmerkl

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AI Agents & Automation

POV: The log, not the ticket, is the point of truth

In complex technical support, AI’s job is to cut time to solution, not to deflect tickets. Keyfactor’s VP of Global Support proves it with his own numbers, his own team design, and a clear view of where humans have to stay.

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