Connect to Salesforce · Integrate with Zendesk · No rip-and-replace

AI Customer Service Agents for B2B Support

Deploy agents that triage, resolve and escalate — inside your Zendesk or Salesforce. Live in 30 days.

77% more tickets

+35% rep capacity

33% fewer escalations

Book a pilot

Watch 3-min Demo

Traditional support tools were built to react. Mosaic was built to prevent.

For B2B SaaS teams, every new product release means more tickets. Every new integration means more complexity. And your current tools just… queue them up.

Reactive

Tickets pile up — agents scramble to triage

Hours lost searching across disconnected tools

KB is outdated — new reps take months to ramp

No early warning on churn or product issues

Your platform vendor added AI — but it's a bolt-on and barely works

Headcount grows every time ticket volume grows

Proactive

Every ticket triaged and prioritised automatically

Agents get instant answers in one place

KB stays current — reps ramp in days not months

Churn and product issues caught early

AI-native solutions that connect support teams to the right data

Handle more tickets without adding a single rep

Everything your support team needs to scale without growing headcount.

Assist

Your agents respond faster and make fewer errors — AI suggests the right answer, with citations, before they type a word. Works inside Zendesk & Salesforce.

Self Service

Up to 30% of tickets never reach your team — customers get accurate answers instantly, from your own knowledge base.

Intelligence

You see churn risk and product issues before they escalate — real-time signals so leadership is never blindsided again.

Knowledge

Your KB stays current automatically — every closed ticket becomes a new article. New reps ramp in days, not months.

Mosaic works alongside Zendesk & Salesforce. No rip-and-replace. Keep everything you have.

Zendesk AI and Salesforce Agentforce are add-ons built on top of existing products. Mosaic was architected for AI from the ground up — with a data pre-processing layer that makes AI accurate from day one, not after months of tuning. And crucially: Mosaic works alongside your Zendesk or Salesforce. You don't replace anything.

AI-Native Architecture

Built for AI, not retrofitted. Accurate from day one — no tuning period.

Connects your whole stack

Salesforce, Zendesk, Slack, Jira — not locked to one vendor’s ecosystem.

Built for the Reality of Complex B2B Support

Not a generic AI layer—purpose-built for orgs supporting complex product suites with 25+ reps.

No Platform Changes

Your stack stays intact. Integrates with 50+ enterprise tools including Salesforce, Zendesk, and more. No forced migrations.

Value in 5 Days

A 5-day pilot shows measurable impact before full deployment. Prove it to leadership before commitment.

Ideal for 25+ Rep Orgs

Architected for teams with complex product suites, fragmented systems, and high escalation volume.

Unified Context Model

Transform siloed data—tickets, CRM, Slack threads—into one AI-ready layer agents can actually use.

AI agent that takes action

Most AI tools surface answers. Mosaic’s agents act—resolving cases, routing escalations, updating records—across your systems without human handoffs.

“Mosaic AI has been a game-changer for our frontline teams. It’s not just about support—it’s about enabling every customer-facing role to be more effective.”

Rahat Nehal, VP, Global Support at Rapid7

"I was looking for a superpower, and we all agreed Mosaic AI would be one of our strategic pillars."

VP of Global Customer Care at Clarivate

"Mosaic has allowed our team to focus on more important tasks and has resulted in increased productivity and efficiency."

Customer Success Group Manager

77%

more tickets handled

at Conductor

35%

Rep capacity increase

at Rapid7

33%

Fewer escalations

at monday.com

30 days

to go live guaranteed

by Mosaic.

Frequently Asked Questions

Get quick answers to your questions. To understand more, contact us.

Is our data safe?

SOC 2 Type II + ISO 27001, all AI in our VPC, zero security incidents in 4+ years.

What if it doesn't work?

The 5-day pilot exists for this — see results before signing.

We already have Zendesk / Salesforce AI

Mosaic is AI-native, not an add-on, works alongside existing tools

How long does implementation take?

30 days, 5-day pilot first, no engineers needed on your side

See how Mosaic AI’s context-aware platform moves with your workflow

See how data, technology, and partnership come together to drive real results.