Find and close knowledge gaps from solved cases. Mosaic clusters what your team has already resolved, spots what is missing or stale, and drafts the article for a writer to approve. Your knowledge keeps up with your product.
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The answers to your hardest cases live in solved tickets and in senior reps’ heads, not in the knowledge base. Every gap becomes a repeat case and another escalation.
Find what is missing from your knowledge base by clustering real resolutions, which no retrieval tool does for you.
Every resolution becomes a cited, review-ready draft routed to the right SME, so answers stop living only in senior reps' heads.
As products ship and fixes change, Mosaic AI flags what has gone stale, so Self-Service and reps are never working from old answers.
Group resolved cases by issue to see what is recurring and worth documenting.
Flag issues with no article, or an article that is out of date.
Generate a cited draft from how the cases were actually solved.
A tech writer approves, and content stays current as cases evolve.
Surfaces the missing and outdated content your case data proves you need.
Every draft is grounded in real resolutions and cited, not invented.
Drafts go to a writer for approval before anything is published.
Flags articles that drift out of date as products and resolutions change.
The same knowledge powers self-service and rep assist, so one improvement helps everywhere.
Set the guardrails for what self-service can resolve on its own, when it must escalate, and what it must never say. Every session is logged and reviewable.
Book a demo“We have been able to scale and keep up with the demands without having to add a significant amount of headcount. With basically the same size team we had last year, we’ve made improvements.”
Connects to 100+ integrations. Start indexing your full support stack within weeks. No data migration. No engineering required.
Connect your systems once, then build agents for any workflow on one shared framework. Every agent uses the same data, integrations, and controls, so you can expand without adding another point solution.
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We analyze your real case data, at no cost, to find where time, effort, and spend accumulate, what can be automated, and how much it would lower your cost to serve.
You get a live environment built for your top use cases, running on your own systems, using your own case history. You see the result before you sign anything.
Deployed on top of Salesforce, Zendesk, and the rest of your stack. No migration, no developer resources, deployment expertise included.
See how Mosaic protects your data with enterprise-grade security, access controls, and encryption. Review our compliance standards, policies, and monitoring practices in our Security & Trust Center.
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We’ll analyze a sample of your real cases, identify where Mosaic can accelerate resolution, and show how it would work in your current support stack.
