Customers

Mosaic AI is trusted by many of the world's leading B2B Support teams. Explore how they use Mosaic AI to deliver faster, more consistent customer experiences without expanding headcount.

Trusted by technical support teams at

Real results from technical support teams

“We scaled our Mosaic AI deployment from production pilot to full adoption across multiple business units in under 10 weeks.”
President and GM, AssetWorks
How AssetWorks, a Volaris portfolio company, used Mosaic AI to launch an agent Assist, then expanded into Self-Service, Knowledge Automation, and an automated bug triage—driving a 39% reduction in support costs through a single AI platform.
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“We have been able to scale and keep up with the demands without having to add a significant amount of headcount. With basically the same size team we had last year, we’ve made improvements.”
Senior Vice President, Point of Rental
How Point of Rental used Mosaic AI to absorb rapid customer growth, shift nearly half of phone support to AI self-service, and achieve 90%+ CSAT without growing the support team.
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How SaaS teams are using Mosaic AI

Mosaic AI adapts to each organization’s stack and workflows—automating routine tasks while enriching every customer interaction with context.

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Ticket triage & routing

Automatically prioritize incoming cases

AI-powered self-service

Deflect routine questions with generative answers

Knowledge automation

Identify and fill gaps in your knowledge base

Onboarding automation

And internal training workflows

Churn risk & sentiment alerts

Proactively identify at-risk accounts

"Mosaic AI is a GAME CHANGER! Makes it so easy to find answers across all our tools in seconds. Strongly recommend!”
Learning and Enablement Manager, Yotpo
Yotpo agents who use Mosaic AI's assistant on a daily basis to search for answers are able to achieve a 30.2% reduction in ticket handling time.
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“We see plenty of opportunities where it’s going to help us streamline our customer interactions and make us more efficient and effective.”
SVP Customer Success, Rapid7
Rapid7 integrated Mosaic AI across its core systems to give frontline teams instant, AI-powered support within their workflows.
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Frequently asked questions

What kind of support is available for CMS?

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Is a CMS secure?

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How do I choose the right CMS?

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What are the benefits of using a CMS?

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See Mosaic work on your hardest cases

We’ll analyze a sample of your real cases, identify where Mosaic can have the greatest impact, and show how it would work in your current support stack.