The AI platform for technical support
Built to investigate and resolve your hardest support cases
Mosaic investigates and resolves the cases that used to need an escalation, working inside the tools you already run. No data migration, live in weeks.
Mosaic investigates and resolves the cases that used to need an escalation, working inside the tools you already run. No data migration, live in weeks.
Most support AI was built for known answers. Your hardest, and most expensive cases don’t have one. They have to be investigated, diagnosed, and worked through to resolution.
Deflect routine work, accelerate complex cases, and help every support expert accomplish more, so cost to serve falls as you grow.
Grounded in each customer’s product, configuration, and case history. When a case needs real computation, Mosaic runs the work in a safe workspace and tests the fix first.
Automatically spot recurring issues, get the right team on them early, and turn every resolution into knowledge that prevents future cases.
Troubleshoot and resolve complex issues in self-service.
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96% of 3,000+ self-service sessions ended without a case
Send every case to the right place with full context.
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Retired a daily escalation meeting once handoffs carried full context
Give every rep the context, tools, and guidance of your best engineer.
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30% faster case handling across a 500+ person frontline team
Find and close knowledge gaps from solved cases.
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Article drafting went from 20 minutes to 4 per article
Surface the right insights and route them to the teams that can act.
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4 hours a week of manual report building eliminated
Score every case, human or AI.
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650 QA evaluations a month on one product line, under 5% variance
Connect your systems once, then build agents for any workflow on one shared framework. Every agent uses the same data, integrations, and controls, so you can expand without adding another point solution.
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Your case data, docs, and history made usable for AI, with no migration and no developer resources.
“We scaled our Mosaic AI deployment from production pilot to full adoption across multiple business units in under 10 weeks.”
“We see plenty of opportunities where it’s going to help us streamline our customer interactions and make us more efficient and effective.”
“I was looking for a superpower, and we all agreed Mosaic AI would be one of our strategic pillars.”
We analyze your real case data, at no cost, to find where time, effort, and spend accumulate, what can be automated, and how much it would lower your cost to serve.
You get a live environment built for your top use cases, running on your own systems, using your own case history. You see the result before you sign anything.
Deployed on top of Salesforce, Zendesk, and the rest of your stack. No migration, no developer resources, deployment expertise included.
See how Mosaic protects your data with enterprise-grade security, access controls, and encryption. Review our compliance standards, policies, and monitoring practices in our Security & Trust Center.
We’ll analyze a sample of your real cases, identify where Mosaic can have the greatest impact, and show how it would work in your current support stack.
