Agents built around how your support team works
Turn the workflows your best engineers follow into production-ready agents that investigate, troubleshoot, act, and escalate across your systems.
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Turn the workflows your best engineers follow into production-ready agents that investigate, troubleshoot, act, and escalate across your systems.
Connect the data, systems, and tools required to investigate complex issues rather than simply retrieve an answer.
Read and act across Salesforce, Zendesk, Jira, Slack, observability tools, databases, knowledge sources, and 100+ other systems.
Search knowledge, query SQL, analyze files, execute code, call APIs, or use MCP tools as part of the investigation.
Use the model that performs best for each agent and change it without rebuilding the workflow.
Set what each agent can do, what systems and data it can use, and the operating rules it follows as it works a case.
Mosaic AI works through the Chrome extension alongside your support stack, so reps can investigate and act without switching workspaces.
Define the systems, records, and actions available to each agent.
Give agents the same operating policies your team already follows.
Once an agent is ready, deploy it wherever the work happens.
Agents investigate and act while reps work in Salesforce, Zendesk, Jira, or ServiceNow.
Deploy agents inside your product, support portal, help center, email, or other customer-facing experience.
Trigger an agent automatically from a new case, alert, account event, or workflow.
“We scaled our Mosaic AI deployment from production pilot to full adoption across multiple business units in under 10 weeks.”
We’ll analyze a sample of your real cases, identify where Mosaic can have the greatest impact, and show how it would work in your current support stack.
