Keep support quality high as your queue grows
Automatically review every case, human or AI, in one platform to spot quality gaps by product and issue and guide focused coaching.
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Automatically review every case, human or AI, in one platform to spot quality gaps by product and issue and guide focused coaching.
Your managers are keeping complex cases moving, handling escalations and supporting their teams. QA should help them understand how support is performing and where to focus, without adding more manual review.
See how support is performing across your entire queue while managers spend less time reading through cases and preparing for reviews.
Give managers and reps a consistent basis for feedback, with human and AI support measured against the same standards and clear reasons behind each score.
Find opportunities by product, issue or team through dashboards and on-demand reports, with specific cases to recognize good work and guide focused coaching.
Share your scorecard or support standards, and we configure the criteria and weightings around how your team works.
Mosaic AI automatically scores human and AI cases against your standards, with explanations you can drill into.
Scores are organized by product, issue, severity and team to reveal patterns across your queue.
Managers use dashboards and conversational AI to explore results, generate reports on demand and prepare for focused coaching.
Use your criteria and weightings, with scoring configured around how your team handles cases, whether you have an existing scorecard or documented support standards.
Automatically score every human and AI case in one platform, then open any result to see the individual criteria and reasoning.
Use dashboards and conversational AI to explore quality by product, issue or team and generate reports with specific examples for focused coaching.
Use automated scores to direct attention. Managers can review the reasoning and case history before deciding what feedback belongs in a coaching conversation.
Book a demo“We have been able to scale and keep up with the demands without having to add a significant amount of headcount. With basically the same size team we had last year, we’ve made improvements.”
Connects to 100+ integrations. Start indexing your full support stack within weeks. No data migration. No engineering required.
Connect your systems once, then build agents for any workflow on one shared framework. Every agent uses the same data, integrations, and controls, so you can expand without adding another point solution.
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We analyze your real case data, at no cost, to find where time, effort, and spend accumulate, what can be automated, and how much it would lower your cost to serve.
You get a live environment built for your top use cases, running on your own systems, using your own case history. You see the result before you sign anything.
Deployed on top of Salesforce, Zendesk, and the rest of your stack. No migration, no developer resources, deployment expertise included.
See how Mosaic protects your data with enterprise-grade security, access controls, and encryption. Review our compliance standards, policies, and monitoring practices in our Security & Trust Center.
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We’ll analyze a sample of your real cases, identify where Mosaic can have the greatest impact, and show how it would work in your current support stack.
