Trust Center

Mosaic AI is accessible to teams via a browser-based AI assistant. The platform extends to your customers through a powerful Help Center product and rich set of RAG APIs that improve self-service and access to knowledge.

Security

Indexing controls

Filter and restrict granular data directly at every source - down to individual fields. Mosaic AI doesn’t touch the rest.

Automatic PII redaction

Leading AI models automatically redact your Personally Identifiable Information (PII) from a number of data sources whenever possible.

Secure encryption at every step

All data is encrypted using industry-leading standards - in transit at TLS 1.2/1.3 and at rest in AES 256-bit encryption.

Logical separation

Your data is logically separated into a dedicated tenant within Mosaic AI. No tenant’s data ever becomes accessible to another customer.

User authentication and permissions

All users are required to authenticate access to Mosaic AI via existing SSO solutions. Mosaic AI can also match existing access controls for most user permissions in your tech stack.

Secure cloud environment

All processing of data is completed in Mosaic AI’s secure cloud environment. No customer data is ever shared with any third party vendor or used to train any LLM models.

Best in class monitoring

Software Security

  • Code Review Processes
  • Employee Disclosure Processes
  • Firewalls
  • Quarterly Vulnerability Scans
  • Regular Penetration Tests
  • Responsible Disclosure (Bug Bounty)
  • Vulnerability Management

Data Security

  • Daily Database Backups
  • Encryption at REST
  • Security Policy
  • SSL/TLS Enforced
  • System Access Control Policy

Network Security

  • Denial of Public SSH
  • Firewalls
  • Logging/Monitoring
  • Malware Detection Software
  • Unique Accounts Used

Organization Security

  • Acceptable Use Policy
  • Code of Conduct
  • Disaster Recovery Plan
  • Incident Response Plan
  • Incident Response Team
  • Security Training

Product and User Security

  • Hard-Disk Encryption
  • MFA on Accounts
  • Session Lock
  • Terms of Service

Infrastructure Security

  • Automatic Security Patches
  • Enterprise-Grade Cloud Data Storage
  • Multiple Availability Zones
  • Password Policy

Compliance

Documentation of our compliance against global standards including certifications, attestations, and audit reports.

SOC 2 Type II
GDPR
ISO27001
HIPAA

Subprocessors

Mosaic AI works with industry-leading partners to provide our products, services, and communications with you.

Google Cloud
E2B
AWS
Microsoft Azure
Frontegg

Frequently asked questions

What kind of support is available for CMS?

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Is a CMS secure?

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How do I choose the right CMS?

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What are the benefits of using a CMS?

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Get proactive with AI

Start small with one or two agents. See how Mosaic AI’s context-aware platform moves with your workflow—transforming every ticket, every onboarding, and every customer experience.