Mosaic AI sits inside the case, investigates across your systems, runs the work in a safe workspace, and hands your rep a suggested resolution to approve. Your newest rep works like your most senior engineer.
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The hardest cases pile onto a few senior people. Everyone else escalates, resolution slows, and hard-won knowledge walks out the door.
Mosaic AI investigates the technical evidence, runs the diagnostics, and proposes a tested fix, so hard cases get solved at the first touch.
Your newest hire works with the tools, history, and judgment of your most senior person, which shortens ramp and steadies quality.
More gets resolved per rep, so cost to serve falls even as case complexity rises.
Pulls the customer, product, and history automatically from where the rep already is.
Searches knowledge, past cases, CRM, logs, and code to find the root cause.
Runs code in a safe workspace and tests the fix before recommending it.
The rep reviews the evidence and approves, edits, or takes over. Human in the loop.
Customer, product, version, entitlements, and case history, gathered before the rep asks.
It investigates, computes, acts, and produces artifacts, not just drafts.
Link a Jira issue, update a field, draft the reply, escalate to the right team, each as an approval card inside the case.
Adapts to how your team solves cases and applies that context going forward.
“We have been able to scale and keep up with the demands without having to add a significant amount of headcount. With basically the same size team we had last year, we’ve made improvements.”
Connects to 100+ integrations. Start indexing your full support stack within weeks. No data migration. No engineering required.
Connect your systems once, then build agents for any workflow on one shared framework. Every agent uses the same data, integrations, and controls, so you can expand without adding another point solution.
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We analyze your real case data, at no cost, to find where time, effort, and spend accumulate, what can be automated, and how much it would lower your cost to serve.
You get a live environment built for your top use cases, running on your own systems, using your own case history. You see the result before you sign anything.
Deployed on top of Salesforce, Zendesk, and the rest of your stack. No migration, no developer resources, deployment expertise included.
See how Mosaic protects your data with enterprise-grade security, access controls, and encryption. Review our compliance standards, policies, and monitoring practices in our Security & Trust Center.
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We’ll analyze a sample of your real cases, identify where Mosaic can accelerate resolution, and show how it would work in your current support stack.
