Mosaic AI works through the follow-up questions and troubleshooting your team would normally handle, helping customers resolve issues themselves or reach a rep with the investigation already attached.
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Most self-service handles the easy questions and leaves the expensive, investigative work for your team. Mosaic brings that work into self-service, helping customers resolve issues sooner while lowering your cost to serve.
Gather the missing details and guide troubleshooting in the moment, without the back-and-forth that leaves customers waiting.
Resolve more complex issues before they reach the queue, giving your team more capacity as demand grows.
When expert help is needed, your team gets the conversation, supporting files, and investigation so they can pick up where self-service left off.
Identify the customer and product, ask follow-up questions, and collect the details needed to understand what is happening.
Search relevant knowledge and connected systems to identify the most likely path forward.
Walk the customer through each step, adapting the next question or action based on what happens.
Help the customer resolve the issue or bring in your team with the full investigation attached.
Authenticate the user and scope Mosaic to the approved knowledge relevant to their product, version, and access, so guidance reflects the environment they are actually working in.
Ask follow-up questions, review screenshots and logs, and search across documentation, past cases, and connected systems to narrow down what is happening.
When expert help is needed, your team gets the conversation, evidence, and steps already tried, so customers never have to repeat themselves and reps can reach a resolution faster.
Most self-service handles the easy questions and leaves the expensive, investigative work for your team. Mosaic brings that work into self-service, helping customers resolve issues sooner while lowering your cost to serve.
Book a demo“We have been able to scale and keep up with the demands without having to add a significant amount of headcount. With basically the same size team we had last year, we’ve made improvements.”
Connects to 100+ integrations. Start indexing your full support stack within weeks. No data migration. No engineering required.
Connect your systems once, then build agents for any workflow on one shared framework. Every agent uses the same data, integrations, and controls, so you can expand without adding another point solution.
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We analyze your real case data, at no cost, to find where time, effort, and spend accumulate, what can be automated, and how much it would lower your cost to serve.
You get a live environment built for your top use cases, running on your own systems, using your own case history. You see the result before you sign anything.
Deployed on top of Salesforce, Zendesk, and the rest of your stack. No migration, no developer resources, deployment expertise included.
See how Mosaic protects your data with enterprise-grade security, access controls, and encryption. Review our compliance standards, policies, and monitoring practices in our Security & Trust Center.
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We’ll analyze a sample of your real cases, identify where Mosaic can have the greatest impact, and show how it would work in your current support stack.
