Mosaic AI works inside your support workflows, investigating across systems and analyzing evidence in a secure workspace. It gives reps a recommended resolution to review and approve.
The hardest cases pile onto a few senior people. Everyone else escalates, resolution slows, and hard-won knowledge walks out the door.
Mosaic AI investigates the technical evidence, runs the diagnostics, and proposes a tested fix, so hard cases get solved at the first touch.
Your newest hire works with the tools, history, and judgment of your most senior person, which shortens ramp and steadies quality.
Help more reps handle complex work, so your team can keep pace as case volume and complexity rise.
Pulls in customer, product, and case history automatically, right where the rep is working.
Checks knowledge, past cases, CRM records, logs, and code to find the likely cause.
Shares a proposed resolution or best next step, with the evidence behind it for the rep to review.
With rep approval, Mosaic AI takes the next steps directly in your systems to move the case toward resolution.
“We scaled our Mosaic AI deployment from production pilot to full adoption across multiple business units in under 10 weeks.”
“We see plenty of opportunities where it’s going to help us streamline our customer interactions and make us more efficient and effective.”
“We have been able to scale and keep up with the demands without having to add a significant amount of headcount. With basically the same size team we had last year, we’ve made improvements.”
Customer, product, version, entitlements, renewal date, and every past case, gathered before the rep asks, so nobody starts from a blank screen.
Assist uses code to analyze logs, trace errors to their source, and prepare evidence-backed findings and recommended resolutions for your team to review.
Mosaic AI updates records, sends replies, and triggers next steps in your systems, bringing in a rep when an action needs approval.
Connects to 100+ integrations. Start indexing your full support stack within weeks. No data migration. No engineering required.
Connect your systems once, then build agents for any workflow on one shared framework. Every agent uses the same data, integrations, and controls, so you can expand without adding another point solution.
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We analyze your real case data, at no cost, to find where time, effort, and spend accumulate, what can be automated, and how much it would lower your cost to serve.
You get a live environment built for your top use cases, running on your own systems, using your own case history. You see the result before you sign anything.
Deployed on top of Salesforce, Zendesk, and the rest of your stack. No migration, no developer resources, deployment expertise included.
Mosaic AI reads the case through Assist using full customer and product context, then does real technical work, like reviewing logs and traces, analyzing files and images, running diagnostics, and calling APIs. It drafts a grounded reply with citations, resolves what it can, and escalates to the right expert with full case history when a case needs a human.
Those tools layer AI onto software built for something else, and they answer from generic content. Mosaic AI is built for technical support in highly configurable, multi-product enterprises. Assist runs on your Customer Context Model, products, configurations, accounts, and case history, and does real technical work like log review and diagnostics. That is why it holds up on complex cases where generic assistants break.
Accuracy comes from the Customer Context Model. Every Assist response is grounded in your trusted sources and linked to its source, so a rep can verify before it reaches a customer. Governance controls decide what stays internal and what is customer-safe, and every Assist response inherits permissions from the Customer Context Model, so AI only acts on information that user is already authorized to access.
Rapid7 handles tickets 30% faster with 35% more rep capacity and 95% CSAT across frontline teams. Point of Rental absorbed major growth with the same team. Most teams see value within their first quarter. Read Rapid7's story.
Mosaic AI connects to your existing stack. Assist begins working immediately without migrations or engineering work. Rapid7 was live in under a month. Most teams start with a short proof-of-value pilot and have a business case built on their own case data before committing.
We’ll analyze a sample of your real cases, identify where Mosaic AI can accelerate resolution, and show how it would work in your current support stack.
