Trusted by technical support teams at
Mosaic AI is trusted by many of the world's leading B2B Support teams. Explore how they use Mosaic AI to deliver faster, more consistent customer experiences without expanding headcount.
“We scaled our Mosaic AI deployment from production pilot to full adoption across multiple business units in under 10 weeks.”
“We have been able to scale and keep up with the demands without having to add a significant amount of headcount. With basically the same size team we had last year, we’ve made improvements.”
Mosaic AI adapts to each organization’s stack and workflows—automating routine tasks while enriching every customer interaction with context.
Automatically prioritize incoming cases
Deflect routine questions with generative answers
Identify and fill gaps in your knowledge base
And internal training workflows
Proactively identify at-risk accounts
"Mosaic AI is a GAME CHANGER! Makes it so easy to find answers across all our tools in seconds. Strongly recommend!”
“We see plenty of opportunities where it’s going to help us streamline our customer interactions and make us more efficient and effective.”
Mosaic AI is an AI platform for enterprise technical support teams. It connects customer, product and case context across your existing systems, so AI can resolve routine requests, investigate complex cases and escalate with full context when engineering needs to step in.
Customer service AI is built to match questions to answers that already exist. Technical cases often have no existing answer. They depend on the customer's product, configuration and case history, and many end up with engineering. Mosaic AI pulls that context together to investigate the issue, resolve it, or escalate with everything engineering needs.
Yes. Mosaic AI runs on top of Salesforce, Zendesk, ServiceNow, Jira, Confluence, Slack and 100+ other systems. There's no data migration and no need to replace your help desk. Explore integrations to see supported systems and workflows.
Every answer is grounded in your connected customer, product and knowledge data, and it cites its sources. You control what each agent can access and do, add approval steps or human review where you need them, and roll back to any previous version. See how AI governance works in Mosaic AI.
Mosaic AI covers the full case lifecycle on one platform: self-service, triage and routing, investigation, knowledge creation, insights and quality scoring. Connect your systems once, and every agent shares the same data and controls. Agents are built in our Agent Builder around your SOPs and runbooks, with no code needed.
Most teams go live in weeks, without developer resources. Our team handles deployment and our AI experts configure agents around your SOPs, runbooks and approval rules.
Yes. We start with a free analysis of your case data and workflows. Then we build a live environment for your top use cases, running on your own systems and case history. You see the results before you sign anything.
We’ll analyze a sample of your real cases, identify where Mosaic can have the greatest impact, and show how it would work in your current support stack.
