Trusted by technical support teams at
Build and run custom agents across your systems and workflows, with the context and controls to handle complex technical cases at scale.
One shared infrastructure to build, manage, govern, and measure every agent as you scale across support.
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We build, test, and deploy agents around your processes and systems, then give your team the control to configure them without engineering.
Configure the steps, rules, approvals, and escalations your team already follows.
Choose the model that fits the task, then swap or tune it without rebuilding the workflow.
Analyze logs, update cases, file tickets, send replies, and trigger next steps.
Mosaic connects and prepares the data behind support so every agent can use the right customer, product, case, and knowledge context when it needs it.
Bring together cases, product data, engineering systems, conversations, and documentation.
Clean, organize, and connect customer and case data before an agent needs it.
Find gaps and draft new knowledge from the support work your team is already doing.
Manage access, make changes safely, and continuously measure how every agent performs.
Set the systems, sources, and capabilities available to each agent.
A/B test changes, keep version history, and roll back when needed.
Automatically evaluate performance against the standards you set.
Give reps and customers the right experience for the work in front of them, while your team manages everything from one place.
A Chrome extension brings Mosaic into Salesforce, Zendesk, Jira, ServiceNow, and the rest of your support stack.
Be there whenever customers need help, across chat, in-product support, and even case forms, so they can get help in the moment.
Configure agents, manage access, monitor performance, and see what is running across support.
Give reps and customers the right experience for the work in front of them, while your team manages everything from one place.
We keep the models, workflows, and performance tuned as your operation changes, then measure the impact in your own queue.
We evaluate new models and techniques, tune agents for production, and keep them current as the technology changes.
Track agent performance, usage, resolution impact, and cost against the cases and volume your team actually handles.
“We scaled our Mosaic AI deployment from production pilot to full adoption across multiple business units in under 10 weeks.”
“We see plenty of opportunities where it’s going to help us streamline our customer interactions and make us more efficient and effective.”
“I was looking for a superpower, and we all agreed Mosaic AI would be one of our strategic pillars.”
Mosaic AI is the only enterprise AI platform built for technical support. It powers AI to take the right action across the entire case lifecycle by bringing together the customer, product, and support context scattered across your existing systems.
Mosaic AI integrates with 100+ enterprise apps, indexing and enriching content across platforms to provide unified, searchable context for every ticket.
Mosaic AI automates routine work, investigates and troubleshoots complex cases, and routes intelligently, so your existing team resolves more, faster.
Customers report measurable gains across key support metrics after implementing Mosaic AI. By automating repetitive workflows, accelerating case resolution, and enabling AI-powered self-service, teams have seen:
Mosaic AI doesn’t just reduce workload, it compounds value across the support lifecycle, freeing teams to focus on complex, high-impact interactions.
Bring us real cases, SOPs, or runbooks. We’ll show you how they translate into production agents built around your operation.
