How to Choose the Right AI Solution for Your Company

Deciding which AI solution is right for your company can be difficult. We made the decision easier to assess.

Key takeaways

Overview

It's easy to get overwhelmed by the noise surrounding how to effectively operationalize AI across GTM teams. We put together a quick guide that shows a side-by-side comparison of the key features offered by general AI platforms, AI point solutions, knowledge solutions, and a universal AI assistant. Note that your organization can piece together many point solutions to get full AI coverage, but doing so often comes with a significant price tag and leaves much of your tech stack under-utilized. With universal AI assistant, you get 90% of the features for 20% of the cost.

A universal AI assistant provides 90% of the value for 20% of the cost.

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Frequently Asked Questions

Get quick answers to your questions. To understand more, contact us.

How can generative Al improve customer support efficiency in B2B?

Generative AI improves support efficiency by giving reps instant access to answers, reducing reliance on subject matter experts, and deflecting common tickets at Tier 1. At Cynet, this led to a 14-point CSAT lift, 47% ticket deflection, and resolution times cut nearly in half.

How does Al impact CSAT and case escalation rates?

AI raises CSAT by speeding up resolutions and ensuring consistent, high-quality responses. In Cynet's case, customer satisfaction jumped from 79 to 93 points, while nearly half of tickets were resolved at Tier 1 without escalation, reducing pressure on senior engineers and improving overall customer experience.

What performance metrics can Al help improve in support teams?

AI boosts key support metrics including CSAT scores, time-to-resolution, ticket deflection rates, and SME interruptions avoided. By centralizing knowledge and automating routine tasks, teams resolve more issues independently, onboard new reps faster, and maintain higher productivity without expanding headcount.